Office Clerk - Campus Public Safety

Who We Are Tacoma Community College is a public two-year institution that serves a diverse population of approximately 14,000 students. We embrace our identity as a community college. Our stated mission is to create meaningful and relevant learning, inspire greater equity, and celebrate success in our lives and in our communities. Tacoma Community College is committed to recruiting faculty and staff who are reflective of the diverse community we serve. We know we can always do better in serving our students equitably and improving our students' successes. We are specifically focusing on better supporting traditionally underserved populations at TCC, including Black and brown men, Native Americans, Veterans, and the LGBTQ+ community. To this end, the college seeks applicants who will intentionally support and promote efforts related to equity, diversity, and inclusion, and who recognize and honor the important role that diversity brings to an educational community. Position Summary Perform customer service duties including issuance of parking permits and maintaining parking database, issuance of school identification cards, answering questions and phone inquiries from the public, faculty, students, and staff. This position also assists with clerical functions in the office including but not limited to filing, scanning, various word processing, and spreadsheet assignments, and data entry. Essential Functions

• Demonstrated background in working effectively with diverse populations in a customer service environment. Application Process Application Materials & Procedure Complete application packages must include the following
• Resume Terms of Employment This part-time hourly position is bound by theWAC 357-04-045provisions above. This position is scheduled Monday through Friday from 3:00 pm - 7:00 pm. Up to 17 hours per week. The salary is $18.00-$18.00/hr. Flexibility in scheduling is required to meet department needs. A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a service fee is available upon employment. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII, and Title IX, 253-566-5055; the Section 504 Officer in Student Affairs. Tacoma Community College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Tacoma Community College Human Resources 6501 S 19th St Bldg. 14, Tacoma WA 98466 www.tacomacc.edu/about/employment
• Ethics, integrity, and sound professional judgment.
• Process and maintain parking infractions in database.
• Ability to communicate effectively with customers both verbally and in writing.
• Excellent customer service skills; including building and maintaining internal/external customer satisfaction and the ability to problem solve.
• Clerical and/or customer service experience.
• Copy, distribute and file routine paperwork.
• Issue student, faculty and staff parking permits.
• Cover letter
• Intermediate experience with word processing and spreadsheet software. Conditions of Employment
• Become familiar with campus resources and policies, campus mail, Outlook, and other personnel systems such as Peoplesoft.
• Assist in planning, organizing and coordinating aspects of the parking department.
• Perform word processing, spreadsheet and other clerical support functions.
• Update & maintain extensive parking database.
• Excellent customer service, oral, written skills, and critical thinking skills.
• Provide photo identification cards for students, faculty and staff upon request.
• Perform other related duties as assigned. Qualifications Minimum Qualifications
• Process restrictions on student records when necessary due to parking infractions.
• Meet, greet and put the public, faculty, staff and students at ease by answering questions, in person or over the telephone regarding the college, services and/or parking, dispatch security officers when needed.
• Tacoma Community College online application.
• Successfully completion of a criminal history background check prior to employment. The Successful Candidate Must Demonstrate
• High school diploma or equivalent.
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Polite telephone etiquette. Ability to handle multiple phone lines.
• Ability to follow directions and meet the demands of the department.
• Critical thinking skills to solve problems and find information.