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Odc Collector High User

Company

IBC Bank
Address , Laredo, Tx
Employment type FULL_TIME
Salary
Expires 2023-06-09
Posted at 1 year ago
Job Description
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
Department:
1150 Free Checking
Job Summary:
The Overdraft Courtesy Collector –High User is responsible for collecting from customers with high usage of overdraft courtesy and for providing alternative solutions for repayment or other options in support of the Bank’s Overdraft Courtesy Program Guidelines and compliance with all State and Federal regulations.
:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
  • Process collection calls
  • Performs mail out of call discussion
  • Process calls offering alternative options to overdraft courtesy
  • Assists in training new hire employees
  • Document call notes
  • Provides alternative solutions for repayment of overdrafts
  • Performs other duties as assignedSKILLS
  • Service orientation
  • Organized and able to prioritize
  • Judgement and decision making
  • Reading comprehension
  • Coordination
  • Persuasion
  • Ability to multitaskEDUCATION
  • Effective communicator
  • Mathematics
  • Instructing
  • Active listening
  • Ability to negotiate
High School Graduate or equivalent