Noc Engineer - 3Rd Shift

Network Operations Center Engineer

Your Opportunity

As a Network Operations Center (NOC) Engineer, you’ll provide monitoring and technical support for internal and external enterprise customers for Data Center, Windows Infrastructure, Converged Networking, Virtualization, and Cloud related incidents that occur within a diverse set of IT environments.

You’ll receive technical incidents and service requests pertaining to a network or systems related issue within your customer’s complex technical environments and be responsible for documenting your incident’s resolution as you communicate your successful resolution with your respective enterprise customers. After receiving these initial technical server, storage, and network incident requests, the incidents will be resolved, or you’ll escalate your incidents to 3rd level engineering support, Vendor support, and both internal and customer management teams.

What You’ll Achieve

• Accepting, tracking and logging all activity for incidents and resolutions in ticketing system in accordance with defined SLA’s

• Responding to Incidents and Service requests from our Client’s administrators & engineers

• Responding to server, network or storage alerts as triage level of support and liaison with 3rd Level engineers to investigate appropriate resolution

• Investigating error messages and determining resolution

• Managing software, hardware and connectivity vendors to obtain support and resolution information

• Ability to recognize Problems to improve service quality

• Overseeing /performing hardware / software upgrades and system patching

• Develop Run Books and maintain Knowledge Base articles

• Adhering Change Management procedures while working with client resources through resolution

• Assists in maintaining an asset management system to ensure that IT resources are secure and accounted for via ITIL methodology and the use of a CMDB

• Provides regular updates to the Global Service Center Manager on assigned projects

• Ability to work in a 365 24x7 environment

What You’ve Accomplished

Corporate IT support including, any of the following:

• Network troubleshooting skills in LAN, WAN, WLAN environments

• Storage Experience – preferably NetApp

• Virtualization experiences using VMware or Citrix

• ESXi
• VCenter / vSphere
• VDI

• Active Directory, Exchange, Office 365 (O365) and related support tools. This includes basic OU rights and administration.

• Server operating systems including Windows Server 2003, 2008, and 2012

• DHCP, DNS, WINS, TCP / IP networking

Our Story

Our engineers and consultants provide infrastructure and application solutions that are organized into six core technical disciplines, including: Public, Private, and Hybrid Cloud, Windows Infrastructure, Data Center, Converged Network, Security and Application Development – all supported by our Project Management, IT Management, and Program Management practice.

ivision is the next generation of technology integration and management partner. Throughout the last decade, we have transformed how technology does business, and have engineered success for our globally reaching clientele through objective recommendations, process, and technology expertise, as well as best-of-breed technical and strategic guidance.

Founded in 2004, ivision is a privately held company, headquartered in Atlanta, and has been recognized and awarded by Inc. Magazine, AJC, Atlanta Business Chronicle, Best & Brightest, CRN, Georgia Fast 40 and others. Due to our scalability, long-term strategic outlook, focus on people, and culturally-aligned values we’ve earned the opportunity to build and manage the technical landscape of the Southeast.

Just as we have transformed our industry standards, and what it means to be a technology solutions provider, we are looking for our future technologists to transform their respective functions and change engineering and strategic standards. Use everything you have accomplished through your career to build, progress, and revolutionize how technology is leveraged. Apply and let’s engineer the future, today...

Interested in exploring other opportunities?

Visit https://ivision.com/company/careers

ivision is proud to be an equal opportunity employer that values, celebrates, and is committed to diversity and inclusion at our company. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, religion, color, national origin, age, gender, sexual orientation, marital status, veteran status, disability status or other status protected by federal, state, or local law.