Noc Analyst Jobs

REMOTE | Charlotte, NC

Are you looking to join a team with amazing people and always looking to enable you to go further and grow?

Look no further-- this role is for you! One of our top clients is looking for a NOC Engineer!

Responsibilities

• Provide follow up and closure of assigned trouble tickets
• Manage and correlate multiple trouble reports.
• Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
• Manage and guide restoration bridges during outage conditions
• Provide direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managed.
• Provide Tier II support in platforms supported
• Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
• Establish factual data to allow management and vendors to understand the problem and prevent reoccurrence.
• Communicate with internal customers and others in a repair situation.
• Maintain excellent acknowledgment and response time to alarms and customer calls.
• Provide high-quality documentation of network failures and maintenance activity.

Qualifications:

• Knowledge of equipment-specific maintenance procedures and can assist field ops in equipment restoration.
• Has an understanding of telecom, network topology and repair procedures. Works with minimal supervision in NOC environment.
• Knowledge of Ethernet routers/switches.