Nf - Field Service Technician

Responsible for overall technical product support of assigned fleets. This includes in-field technical investigation with suppliers on component issues, maintaining logs on technical issues, compliance with company policies, assisting in warranty situations, and gathering product failure information. Reports to Technical Solutions Regional Manager.

WHAT YOU WILL DO:

• Understands and organizes ECN/EAD information that spills into the field, provides technical insight into our product as needed, and performs root cause investigations into field issues.
• Review work instructions for technical or practicable errors, perform work instruction trials.
• Maintain a toolset sufficient to do repair work on NFI Group vehicles. (wrench sizes up to and including 1”, etc.).
• Communicates general information on product reliability to the TSRM.
• Writes PPT presentations communicating details of technical issues when requested.
• Completes standard documents such as expense reports and travel authorizations correctly.
• Travel to NFI Group production facilities as assigned.
• Reviews intranet website regularly.
• Report customer complaints quickly.
• Understands the NFI Group Core Values and uses the Core Values as a guideline for conducting all NFI Group business within and without of the NFI Group Organization.
• Communicates effectively to leadership through regular phone calls electronic communications (e-mail) and technical reports.
• Arranges travel at least two weeks in advance as per NFI Group travel policy.
• Gather and communicates data on field technical issues.
• Writes technical summary reports as assigned

WHAT YOU NEED TO BE SUCCESSFUL:

• Computer based service tools, CAN logger
• Heavy duty mechanical experience, Electrical/electronic troubleshooting experience.
• 2 yr. Technical College or equivalent
• Valid driver License
• Must be able to perform workman like duties similar to field technican
• High voltage safety and familiarization required

WHY JOIN OUR TEAM:

• A continuous learning environment
• Ability to advance your career with a growing company
• Eligible for benefits on first day of employment
• Competitive wages

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.