Network Operations Analyst Ii

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Network Operations Analyst II

The Mission Control and Operations Application Support Team is looking for a Site Reliability Engineer who can help us monitor for and solve problems. We need someone to assist with automation and best practices.

• Are you a born problem solver who loves to figure out how something works?
• Do you have a low tolerance for manual work and look to automate everything you can?
• Are you a CI/CD geek who loves all things automation?

Mission Control and Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a priority.

Responsibilities

For all team members:

• Take a holistic approach to problem solving by connecting the dots during production events.
• Practice sustainable incident response and blameless postmortems.
• Share knowledge and mentor junior resources
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Review current toolsets to identify gaps and consult with core support teams to identify timely and cost-effective solutions
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Monitor and respond to production level alerts across multiple applications.
• Work with a global team spread across tech hubs in multiple geographies and time zones

Qualifications

• Ability to write moderately complex SQL queries highly desirable.
• Ability to help debug and optimize code and automate routine tasks.
• Experience supporting web based applications, including SOAP and REST APIs, Tomcat, and Apache.
• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.
• Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Effective written and verbal communication skills
• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must

• Abide by Mastercard’s security policies and practices;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
• Report any suspected information security violation or breach, and
• Ensure the confidentiality and integrity of the information being accessed;

Pay Ranges

O'Fallon, Missouri: $69,000 - $107,000 USD