• Develop and implement policies, procedures, and associated training for network
• Plan and implement any improvement, modification, or replacement of network infrastructure components.
• Ability to train other team members
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.

• Configure and monitor load-balancing and proxy of applications
• Install and configure all network hardware and equipment, including routers, switches, firewalls, content filters, WAN optimizers, load-balancers, etc.
• Monitor system capacity to determine its effect on performance and recommend enhancements to meet new or changing network demands.
• Maintain network management applications
• Identify and remedy network performance bottlenecks.
• Ensure the stable operation and efficient performance of company networks.
• Monitor and analyze network performance across the organization’s LANs, WANs, and wireless deployments.

• Current CCNA certification is highly desired, OR the ability and willingness to acquire CCNA within first year of employment.
• College Degree in computer science, information sciences or related field and 5-10 years of experience; OR 10+ years relevant experience.
• CCNP or CNE certification is a plus.

Knowledge & Experience

• Ability to configure, troubleshoot and maintain Cisco Call Manager Express is a plus.
• Experience with routing protocols such as EIGRP & BGP preferred.
• Hands-on knowledge of the configuration of load-balancing of applications
• Knowledge and previous experience with VoIP infrastructure is a plus.
• Hands-on technical knowledge of network systems, protocols, and standards such as Ethernet, VoIP, LAN, WAN, frame relay, xDSL, TCP/IP, ATM, T1, 802.11x, and so on.
• Experience with modern WAN solutions (MPLS, SD-WAN, SASE)
• Expert knowledge of current generation network hardware, including routers (Cisco), switches (Cisco), firewalls (Palo Alto), content filters (Palo Alto), and load-balancers (Citrix).
• Expertise in technologies used to enable remote employees including, but not limited to telephony, PCs, wireless networking, WiFi, and Smartphone
• Expert knowledge of network management and analysis tools, including Cisco Prime, IPMonitor, and Netflow.
• Ability to configure, troubleshoot and maintain Cisco Unified Communication Manager is a plus.
• Experience with QoS is a plus.
• Expertise in design, setup and configuration of complex switching environments.
• Ability to design, setup and configure wireless networking (Cisco) that supports various secured configurations.

• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Shares information proactively, directs workflows to leverage the expertise of individuals, and promotes a team approach to achieve common goals.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Provides subject matter expertise (SME) on needed communications and communication timing. Participates in presentations in his/her domain or area of expertise.
• Keen attention to detail.
• Self-directed, Self-starter and strong analytical & problem solving skills.
• Promotes accomplishments while holding others accountable for results.
• Leverages experience collaborating across cultures, and organizations, and purveys interpersonal and cultural understanding in group work settings by initiating conversations with others.
• Fully understands how the business/functional strategy applies to his/her own technology area.
• Gains trust by listening effectively, being open and transparent, and demonstrating results that the customer, business or function values.
• Provides solutions/services that conform to approved industry frameworks within his or her domain or country that support best practices and standardization and meet requirements for risk, security, maintenance, scalability, and performance. Initiates conversations with his/her manager and customers/partners when new, customized or non-standard solutions may be necessary.
• Demonstrates a sense of pride in the quality of his/her own work, and a willingness to take initiative to meet the challenges of the customer, business or function.
• Experience working in a team-oriented, collaborative environment.
• Strong documentation skills.
• Understands when new or alternate solutions are necessary, and begins discussions with IT management and business/functional partners to identify needed improvements to the solution/service framework.
• Exceptional written and oral communication skills.
• Leverages existing solutions, knowledge base, and best practices, and works within the approved policy/governance framework.
• Ability to work well under stress
• Ability to absorb and retain information quickly.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to present ideas in user-friendly language to non-technical staff and end users.

Work Conditions

• Additional working hours as required.
• Dexterity of hands and fingers to operate power tools, computer keyboard, mouse, and to handle other computer components.
• Travel from 10-25% may be required at times.
• Sitting for extended periods of time.
• Carry an ITT assigned phone (employee chosen) 24x7 and be available for escalations as needed.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Occasional inspection of cables in floors and ceilings.