Network Administrator 1 Jobs

The Georgia Department of Economic Development (GDEcD) is the state's sales and marketing arm, the lead agency for attracting new business investment, encouraging the expansion of existing industry, locating new markets for Georgia products, attracting tourists to Georgia and promoting the state as a location for film, music, and interactive projects.

GDEcD currently has approximately 180 IT users, distributed among the Atlanta headquarters, 9 Visitor Information Centers, regional offices, and international offices. Under the direct supervision of the IT director, the Helpdesk Technician will serve as the first level of support for the Department's network of PC workstations and laptops, associated software, network infrastructure and mobile devices. The Helpdesk Technician will respond to IT helpdesk tickets inquiries making sure that all of the Department's PC workstations and mobile devices are operating error-free. The position will have the following responsibilities:

• Facilitate hardware upgrades, hardware disposal, asset inventory, software inventory, new hire setup, termination, relocation, remote and automated updates, and remote support
• Setup and manage Apple and Android mobile devices
• Provides project leadership for hardware and software inventory
• Resolves user software/hardware questions or problems over the telephone, in person or via remote desktop software in the areas of system configuration/setup, software/hardware product functionality
• Responsible for keeping users informed about how and when problems are resolved including being involved in any additional follow-up, testing and troubleshooting
• Works with other Department IT staff to deploy, install, and debug PC based business solutions. Interface with all Department staff to assist with technology training
• Assist with server maintenance and setup
• Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff

Will substitute experience for education on a year-for-year basis. Requires high proficiency with Microsoft Office, mobile device support, remote assistance software, Windows OS, MacOS; General understanding of Active Directory policies; Understanding of DNS and DHCP: Knowledge of helpdesk best practices: Strong written, oral and interpersonal communication skills; and problem solving experience;

See https://www.georgia.org/about-us/career-job-search for more information