Npca Position Description
DATE: April 2023
POSITION TITLE: National Parks Experiences Coordinator
JOB LEVEL: K
JOB STATUS: Part-time (20 hours/week)
FLSA: Non-Exempt
DEPARTMENT: Development
LOCATION: Anywhere in the US
IMMEDIATE SUPERVISOR: Associate Director of National Parks Experiences
SUPERVISOR’S SUPERVISOR: Senior Director, Development & Advancement
INCUMBENT: New Position
SALARY: $21 – 26/hour
PRIMARY PURPOSE:
Since 1995, NPCA has created unique in-park experiences designed to give NPCA members behind-the-scenes access to National Park Service staff, NPCA partners, and other local specialists. NPCA’s collection of experiences generates brand awareness, engages travelers in NPCA’s park protection work and motivates donors to increase their giving.
The Coordinator will support NPCA’s portfolio of national parks experiences and the Advancement/Development teams to help create a seamless and best-in-class donor experience at NPCA. Under the supervision of the Associate Director of National Parks Experiences, this position will assist with the successful coordination and implementation of engagement opportunities that will powerfully introduce national park enthusiasts to NPCA’s biggest priorities and most important funding opportunities.
This staff member supports the execution of NPCA donor engagement efforts (including the Educational Travel Program, donor private custom journeys, in-park experiences, digital and virtual experiences, and more) for development donors. This position aids in elevating the donor experience, coordinating with outside partners and vendors, managing documentation and materials for donor experiences, and providing critical support in administrative matters that showcase NPCA’s work and build donor loyalty.
This position will assist with a wide variety of project management deliverables and administrative tasks and requires strong organizational skills, the ability to handle multiple projects simultaneously, meet deadlines, and prioritize assignments.
ESSENTIAL FUNCTIONS:
% of Time
- Donor Experience Coordination
Deliver onboarding materials and training, in addition to pre- and post-experience donor communications, in collaboration with operators and vendors. Ensure that stakeholders (including Development Staff, Trustees, and other involved parties) receive timely information about upcoming opportunities.
Communicate directly with NPCA members and donors and serve as a liaison between travelers and trip operators. Collaborate with the Advancement Team, program staff frontline fundraiser colleagues, and other natural partners to ensure participants are integrated into fundraising portfolios, donor constituencies, and/or other engagement plans to strengthen relationships post-experience.
Utilize project management tools to track program deliverables. Ensure program data-integrity and tracking of participation and engagement in the CRM database (Revolution Online / ROI) and assist with producing reports and tracking experience metrics.
Collect, analyze, and share experience summaries and evaluations to key stakeholders and provide feedback to recommend improvements or modifications for future donor engagement opportunities.
90%
- Administrative Assistance
Assists with mailing projects and other administrative tasks for the Advancement programs. Assists in logistics of pulling data, printing, and mailing.
10%
Other duties based on needs of department and organization.
OTHER FUNCTIONS:
Performs Other Related Duties As Required And Assigned.
MINIMUM WORK SCHEDULE:
Flexible. 20-hour FOUR DAY work week, FIVE HOURS Monday through Thursday. Core office hours are 9:00 AM to 6:00 PM, Monday – Thursday. On occasion, some of the 20 hour workweek may need flexibility for rare nights and weekends that may be required, in exception of the four-day work week ethos, as dictated by event scheduling. Your manager will always work with you to provide latitude for work-life balance around events/donor experiences which may require you to work outside the four-day work week.
MINIMUM SCOPE OF POSITION:
This position requires the ability to communicate effectively with all levels of NPCA staff both in the Washington, D.C. office and regional offices.
MINIMUM QUALIFICATIONS, COMPETENCIES, SKILLS, EDUCATION AND TRAITS:
The ideal candidate will have:
- Excellent writing and communication skills.
- Contribute to the creation of a diverse, equitable and inclusive work culture that encourages and celebrates differences.
- Proficient in Microsoft Office.
- 1-3 years administrative experience or similar.
- Demonstrate awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds and orientations.
- Familiarity with fundraising, events, and/or trip planning preferred but not required.
- Ability to set priorities, coordinate multiple projects, work well under time constraints, meet deadlines and organize tasks.
- Proven ability to work with a wide range and diversity of constituents/clients.
- Passion toward national parks, cultural resources and environmental conservation.
Core Values:
All staff members of NPCA must live, honor and own the organization’s Core Values:
Commitment. We are passionate about NPCA and dedicated to our work and mission. We seek to do our jobs effectively by taking opportunities for professional and personal development, and encouraging reasonable
risk-taking and innovation.
Inclusion. We value diversity of thought, background, experience, and opinion. We create a culture of empowerment by welcoming and encouraging meaningful participation from all people and by promoting an environment that embraces different perspectives.
Integrity. We hold ourselves accountable to each other, our members and partners, and our mission. We evaluate the impact of our work and strive for honesty and transparency across the organization. We operate ethically in the organization’s best interests.
Respect. We collaborate in results-oriented teams based on trust and consideration for each other. We promote harmony between our work and our personal lives. We foster a healthy and positive workplace culture and work collaboratively with external partners.
Green 2.0 Pledge: Our organization is committing to conducting a pay equity analysis of staff compensation to look at differences in compensation in regard to race, ethnicity, and gender, to collect and analyze relevant data, and take corrective actions to remediate pay disparities.
Physical Effort and Dexterity: While performing the duties of this job, the employee is typically required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee may lift and/or move up to 25 pounds. Specific vision abilities required by the job may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NPCA is committed to diversity among its employees and hiring practices. All qualified applicants are encouraged to apply.
PHYSICAL ENVIRONMENT: Home office (unless DC-area with interest in working in-office – then typical cubical setting)
EMPLOYER’S RIGHTS: NPCA reserves the right to revise this position description at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between NPCA and employee and is subject to change by NPCA as the needs of NPCA and requirements of the job change. The above is in no way an exhaustive list of the requirements for the position.
COVID-19: Please be aware that NPCA requires all employees who are required to work onsite, whether regularly or sporadically to be vaccinated for COVID-19. This position will require the successful candidate to show proof of vaccination. NPCA is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law. *This does not apply to applicants residing in Montana, Tennessee, and Florida.
