Summary

As an MRI Clinical Applications Specialist, you are responsible for driving and executing the clinical and educational processes and programs while developing strong relationships with customers in assigned market. As the MR education and applications account contact, the clinical applications specialist will create and direct training strategies, provide hands-on and didactic training through the implementation of university style curriculums and processes, support and assist the account to improve productivity, patient care and quality by optimizing user technical & clinical competencies, image quality, workflow and protocol management.
GE HealthCare is a place with big impact. We unlock opportunities for our people, our customers, and their patients, turning big ideas into realities that advance global healthcare.

Essential Responsibilities:

• Coordinate, schedule and deliver objective based system / feature MR training and education support for customers over an extended period while demonstrating full range of product features, capabilities and benefits.
• Drive consultative applications services discussions and recommend additional support options for customer solutions. Propose and deliver solutions based programs that drive productivity for the customer and growth.
• Work with commercial teammates to develop strategy to ensure GEHC customers are satisfied with their GEHC system and utilizing their system to its fullest extent.
• Execute domain expertise responsibilities as outlined in the “Priorities” of a MR Clinical Applications Specialist.
• Act as a subject matter expert and education consultant to internal account community, providing clinical, technical and professional guidance and communicate progress and issues to internal GEHC team with respect to improving the customer experience and GEHC’s account standing.
• Assist customer in advancing new product (NPI) features and imaging techniques. Partner with customer in developing training plans / strategies that support new product assimilation and ongoing training needs.
• Collaborate with commercial team in assigned market to drive sales growth and IB health. Work closely with commercial teammates to ensure customer satisfaction.
• Execute training through rigorous implementation of skill checklists and assessments and drive thorough recording of outcomes. Communicate results to broad constituency.
• Establish and drive relations, collaboration and partnerships with all department / relevant stakeholders. Engage with key opinion leaders on progress made and gain consensus on next steps/actions.
• Liaison with department leads and work with key opinion leaders to assist in standardizing and optimizing protocols / imaging parameters and provide current state / progress updates to internal and external constituents. Facilitate best practice sharing amongst various account departments.
• Act as focal point for modality / team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.

Qualifications/ Requirements:

• Demonstrated clinical skills, viewed as subject matter expert, to include advanced applications in respective modality.
• Willingness to travel extensively 90+% (4-5 days per week including overnights and some weekends) within the region with multiple modes of transportation (car, air travel, train etc.) as necessary.
• Ability to effectively interact with key stakeholders in modality/commercial/service teams.
• Demonstrated self-starter, self-directed, team-oriented individual who thrives in a fast paced, dynamic business environment and places personal and business integrity at forefront.
• Experience in speaking, presenting materials relevant to diverse audience.
• Experience in coordinating training for key accounts interfacing with all levels of an organization.
• Ability to craft well written training reports and communications to a diverse constituency. Working knowledge of Excel & Power Point.
• Possession of ARRT (MR) certification.
• Track record of exhibiting GEHC Beliefs behaviors. Viewed as positive role model for team. Exceptional interpersonal and communication skills.
• 3+ years experience with GE MR modality
• Demonstrated acumen in interacting with wide spectrum of constituents.
• Associate’s degree or equivalent and minimum of 3 years technical/clinical industry experience.

Desired Characteristics:

• Action oriented in taking the initiative to identify opportunities and recommended solutions.
• Ability to strategize with decision makers on workflow enhancements and improvements.
• Strong communication and clear thinking skills, ability to synthesize complex issues into simple messages.
• Proactively manage customer issues, be able to identify positive and negative outcomes and communicate results to decision makers.
• Able to express opinions, information and key points of an argument clearly and fluently.
• Ability to energize, develop and build rapport at all levels within an organization and work in a matrix environment.
• Willingness to be flexible / adapt to changing personnel and work environments.
• Give presentations and deliver materials with skill, confidence, and credibility.
• Results-oriented and passionate about making a positive customer & business impact.

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The salary range for this position is around $90k-125k or more annually. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include health, welfare, retirement and paid leave.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Additional Information