Mortgage Loan Assistant I

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

Responsible for assisting designated Loan Originator(s) with marketing needs, administrative office functions, client communications and loan applications as directed. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

• Assist in retrieving client data including: faxing and emailing documents, preparing correspondence, making copies of borrower information, filing, scanning etc.
• Keep informed on all mortgage related policies and procedures that may affect their job duties.
• Send out all required compliance disclosures and loan packages as needed.
• Adhere to work schedule as designated by manager.
• Assist with coordinating activities, such as, open houses, luncheons, realtor events, client events, professional functions, presentations, etc. as directed.
• Act as a liaison with designated mortgage processor as needed.
• Assist Loan Originator(s) with any and all tasks as directed.
• Maintain status reports of loans and review with assigned loan originator and/or manager.
• Input files into designated origination system and obtain all necessary documentation.
• Keep informed on all Ameris Bank Mortgage loan programs and adhere to all regulatory and compliance requirements.
• Communicate daily with assigned Loan Originator(s).
• Maintain and update the designated Loan Originator’s customer database in designated contact management system, mail thank-you notes to customers and realtors, prepare flyers and rate sheets and other marketing materials as directed.
• Provide backup support to the Loan Originator(s) when he/she is unavailable by assisting with answering the loan originator’s phone, returning calls, and attempting to find answers to the customers’ inquiries by coordinating with the other mortgage departments.
• Attend all required meetings.
• Complete all required training.
• Assist the designated Loan Originator(s) on counseling customers on all products the customer is eligible to obtain ensuring the product chosen best fits their financial needs without steering a customer to a particular product in the loan originator’s absence.

Required Knowledge, Skills and Competencies:

• Thorough working knowledge of HMDA, compliance and new regulations and procedures preferred.
• Basic knowledge of loan documentation for state and compliance preferred.
• Mortgage industry knowledge preferred.
• Strong problem-solving skills.

Industry and Work Experience:

• 2 years customer service experience required.
• 2 years Mortgage experience preferred.

Academic:

• High school diploma or GED required
• Bachelor’s degree preferred.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Health Reimbursement Arrangement
• Employee Resource Groups
• Verizon Discount (Associated discount up to 18%)
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• 11 Holidays
• Life Insurance provided at no additional cost to employees
• Health Savings Account
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Assistance Program
• Supplemental Life & Other Insurance Plans
• Employee Referral Incentive
• Employee Advocacy Program
• Paid Sick and Vacation Leave
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Education Assistance
• Pet Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Volunteer/Service Day
• Identity Theft Protection
• Legal Insurance
• Medical, Dental and Vision Insurance
• Accidental Death & Dismemberment Coverage
• Flexible Spending Accounts
• Long-Term Disability Coverage

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Online Banking and Free Unlimited Online Bill Payment
• Free Safe Deposit Box
• Employee Banking Perks
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Discount on Mortgage Origination Fee

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)