Mobile Expert, Virtual Retail | Overland Park, Ks | On-Site Position

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview
As a Virtual Retail Mobile Expert, you are a wireless sales and communications solutions expert. You don't just make a sale; you make a connection that enhances the lives of your customers. You will assist our customers in moving forward with the right device at the right price by presenting a personalized solution. We are obsessed with delivering amazing customer experiences. That's why we need you!
T-Mobile ensures that all employees earn at least $20/hour, inclusive of base pay and incentives, with the opportunity to earn more! In fact, our Mobile Experts earn an average of $28/hour—that’s more than $50,000 per year for our Full-Time Role.

Benefits:

• 75% off your T-Mobile phone plan
• Employee Stock Purchase Program
• Generous vacation Offered
• Diversity, Equity & Inclusion Community Groups
• Full Tuition assistance & More Educational Discounts
• Up to $3,000/yr. for childcare expenses
• Generous family leave plans
• Medical, Dental, Vision Benefits & 401K
• $1,000 TMUS Stock for every employee every year

Job Responsibilities:

• Sales Skills in New Customer Acquisition, Including Results-Oriented Drive and Confidence for Success
• Consistently uses digital tools in interactions and onboarding
• Consistently training on T-Mobile experiences, new skills and processes, knowledge of systems, new products, and reference resources
• Selling and serving to our customers, while providing a premier customer experience and building loyalty

Education:

• High School Diploma/GED (Required)

Work Experience:

• 12 months of customer service and/or sales experience

Knowledge, Skills, and Abilities:

• Troubleshooting and understanding of IoT
• Hard-working drive and confidence for success
• Sales skills in new customer acquisition
• Computer hardware proficiency.
• Superior customer service skills, building loyalty, and customer satisfaction.
• Multi-tasking and navigating between Windows systems.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.