Military Services Coordinator Jobs

Summary
This position in located at the VA Regional Office (VARO) - VA regional Office (VARO), located in Roanoke, VA., out based to one of the listed locations in Virginia. The Military Service Coordinator provides specific information and assistance to veterans, their dependents and beneficiaries concerning matters within the scope of VA and non-VA related benefits. The Military Service Coordinator also represents the VA Regional Office by serving as a liaison for local military installations.
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Duties

• Responsible for arranging and conducting workshops, seminars, and other meetings with a wide variety of service organizations, Congressional staff, and state and local government veterans? offices to address concerns and issues with those benefits.
• Develop and maintains relationships with veteran's service organizations, community groups, and others whose interest is in helping veterans and their families in order to enhance cooperation with the VA.
• Act on behalf of the Director and Veterans Service Center Management (VSCM) as liaison between Regional Offices (RO) and employees of RO's, veterans, and the community.
• Perform direct veteran benefit counseling to include information on the full range of VA and non-VA benefits to which separating and retiring service members and their beneficiaries.
• Maintain professional, positive and helpful relationships with customers by exercising tact, diplomacy and cooperation with all VBA partners.
• Identify issues by conducting interviews , gathering relevant evidence to properly develop claims.
• Provide individual counseling on specific VA related information to disabled veterans about specially designated employment assistance for service members being separated for medical reasons.

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Requirements
Conditions of Employment

• You must be a U.S. citizen to apply for this job.
• A complete application package; Resume, Transcripts, etc.
• Selectees are subject to a background/suitability investigation.
• Selected applicants will be required to complete an online onboarding process.
• A probationary period may be required for employees and supervisors.
• Selective Service registration is required for males born after 12/31/1959.

Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/02/2023.
The Office of Personnel Management's (OPM's) group qualification standards covering white collar occupations in the Federal competitive service can be found: Here
Specialized Experience:
To qualify at the GS-11: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-09) in the federal or other services. Specialized experience is work experience that equipped the applicant with the knowledge, skills and abilities (KSA's) to perform successfully the duties of the position.
Specialized experience for this position is defined as: (1) Conducting professional interviews to obtain essential information; (2) Determining eligibility for benefits; (3) Interpreting and applying pertinent laws, regulations, legal opinions, and procedures that affect such decisions, adjudicating or authorizing claims; and (4) Application of lay medical knowledge, to include knowledge of human anatomy and medical terminology sufficient to facilitate sound decisions for the purpose of evaluating disability conditions.
OR
Applicants may substitute education for experience at grade GS-11. Applicants may substitute Graduate Education to qualify for grade GS-11. Applicants may substitute education for experience with an awarded Ph.D. or equivalent doctoral degree (such as an LL.M.) from an accredited college or university, or three full years (54 semester hours or 81 quarter hours) of progressively higher level graduate education leading to such a doctoral degree. This graduate degree or education must demonstrate the knowledge, skills, and abilities to do the work of this position. If you are claiming to qualify based on your education, your application must include an official or unofficial copy of graduate level transcripts that demonstrate this information.
OR
Applicants may substitute a combination of graduate education and specialized experience to qualify for grade GS-11. If you have some, but not all, of the graduate education described above AND less than one full year of the specialized experience described above, you may qualify by combining the amount of creditable education and experience that you do have. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11. To calculate, first identify the education you have earned beyond your first two years of study as a percentage of a total of three years of study. Then identify the number of months of specialized experience you have as a percentage of 12 months. Add the two percentages. The total must equal at least 100 percent in order to be qualifying. For example, an applicant who has 45 semester hours of graduate level education (i.e., 50% of graduate education required beyond the first two years) and who has 6 months of creditable specialized experience (i.e., 50% of the one year of specialized experience required) would meet 100% and thus be qualified for the position. If you are claiming to qualify based on your education, your application must include an official or unofficial copy of graduate level transcripts that demonstrate this information.
Note:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience you document, to include volunteer experience. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/02/2023.
Education
An unofficial or official copy of your transcripts must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education: http://ope.ed.gov/accreditation/
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Additional information
This is not a Virtual/Remote Position.
Work Schedule: Regular office hours, Monday -Friday, 8:00 AM - 4:30 PM. Alternate work Schedules may be available.

Physical Requirements: A high level of physical energy is required, as the incumbent will be expected to meet with many people in many different locations in the course of a workday. The Department of Veterans Affairs makes reasonable accommodations for persons with disabilities.
Promotion Potential: This position is being recruited at the full performance level GS-11.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility may be discussed during the interview process. Telework is subject to approval by individual supervisors and managers, is considered a privilege not a right, is subject to approval based on performance and other varying factors, and is not guaranteed.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
This job opportunity announcement may be used to fill additional vacancies.
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• Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Roanoke Regional Benefit Office
210 Franklin Rd, SW
Roanoke, VA 24011
US