Microsoft System Engineer Jobs

THE ROLE:Engineer, Microsoft (VMware & 365)

Job Summary:

As an Engineer, you will be responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Engineering Manager. The engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Engineer will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA’s while documenting all actions and communication in the ticketing system, ServiceNow.

Travel Requirements:

This role does not require travel.This position requires hybrid work at the client site.

Job Responsibilities:

Troubleshoot client device and application issues via phone and remote access.

Oversees the day-to-day operation of various engineering solutions including hardware/software support, training, and special projects.

Provide feedback to management on process improvements and areas of concern.

Maintains excellent communication with NOC team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation.

Provides emergency on-call support on a rotating schedule.

Be available while on-shift through several different venues – Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate.

To carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.

To troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues.

Support ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base.

The engineer will be expected to develop additional skills in other products as business needs dictate.

Effective communication amongst the team and with other engineering verticals and management.

Respond to customer service calls and emails in agreed upon timeframe.

Manage service tickets that are assigned to your personal and team queue.

A firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management.

Other duties as assigned.

Technology/Area of Specialization:

Expertise with VMware vSphere, PowerCLI, and/or vSphere SDKs

Expertise with VMware Horizon

Expertise in VDI Management

Expertise with block level and file level storage protocols, SAN switching, and enterprise storage arrays and replication technologies

Technical understanding of enterprise networking and virtual network technologies

Technical understanding of TCP/IP and the OSI model

Technical understanding of software defined storage solutions

Technical understanding of software defined network solutions

Technical understanding of traditional and virtual backup solutions

VMware NSX, VMware vSAN, VMware SRM, Cisco UCS, Cisco Nexus switching, EMC Avamar, and Nutanix expertise are a plus

Network and server troubleshooting experience

Working knowledge of Microsoft Windows and *nix operating systems

Basic Knowledge, Skills, and Abilities:

Customer service skills and client focus

Understanding of the Microsoft patching release schedule.

Understands empathy and understanding while dealing with sensitive clients and Presidio staff.

Strong communications skills including the ability to communicate technical information in using non-technical language

Previous experience or aptitude to be successful in an Operations capacity

Good problem-solving skills

Excellent interpersonal skills

Comprehensive verbal and written communication skills

Ability to remain calm and courteous in periods of stress

Ability to work on several problems simultaneously

Ability to work with broad range of experience levels

Maintaining complex operational processes

Handling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation.

Strong interpersonal skills and expert-level relationship management abilities – showcasing the ability to work well with many levels of client engineering and management.

The ability to function in a team environment and recognize and take on tasks with self-direction.

Passion to continue learning and expanding your knowledge.

Education and Experience:

Bachelor’s degree or equivalent experience and/or military experience

MCSE, Microsoft 365 Certification Required

3+ years of Microsoft engineering experience

Strong working knowledge of Active Directory, GPO, DNS, Exchange, Azure Licensing/CSP model, SQL and various other Microsoft products.

Understand the Microsoft Licensing model

Proven ability to think outside the box and to come up with creative solutions when required.

Solid understanding of underlying infrastructure and how it relates to the Microsoft products.

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THE ROLE:Engineer, Systems (VMWare/SCCM)

Job Summary:

As an Engineer, you will be responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Engineering Manager. The engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Engineer will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA’s while documenting all actions and communication in the ticketing system, ServiceNow.

Travel Requirements:

This position will not require travel.This will be a hybrid role.

Job Responsibilities:

Troubleshoot client device and application issues via phone and remote access.

Oversees the day-to-day operation of various engineering solutions including hardware/software support, training, and special projects.

Provide feedback to management on process improvements and areas of concern.

Maintains excellent communication with NOC team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation.

Provides emergency on-call support on a rotating schedule.

Be available while on-shift through several different venues – Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate.

To carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.

To troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues.

Support ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base.

The engineer will be expected to develop additional skills in other products as business needs dictate.

Effective communication amongst the team and with other engineering verticals and management.

Respond to customer service calls and emails in agreed upon timeframe.

Manage service tickets that are assigned to your personal and team queue.

A firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management.

Other duties as assigned.

Technology/Area of Specialization:

Expertise with VMware vSphere, PowerCLI, and/or vSphere SDKs

Expertise with VMware Horizon

Expertise in VDI Management

Expertise with block level and file level storage protocols, SAN switching, and enterprise storage arrays and replication technologies

Technical understanding of enterprise networking and virtual network technologies

Technical understanding of TCP/IP and the OSI model

Technical understanding of software defined storage solutions

Technical understanding of software defined network solutions

Technical understanding of traditional and virtual backup solutions

VMware NSX, VMware vSAN, VMware SRM, Cisco UCS, Cisco Nexus switching, EMC Avamar, and Nutanix expertise are a plus

Network and server troubleshooting experience

Working knowledge of Microsoft Windows and *nix operating systems

Basic Knowledge, Skills, and Abilities:

Customer service skills and client focus

Strong communications skills including the ability to communicate technical information in using non-technical language

Previous experience or aptitude to be successful in an Operations capacity

Good problem-solving skills

Maintaining complex operational processes

Handling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation

Cisco or other vendor certifications pertinent to the engineering vertical.

Education and Experience:

Bachelor’s degree or equivalent experience and/or military experience

VMware VCP is required; Cisco CCNA strongly preferred. Nutanix NCP, NetApp NCDA, and EMC EMCISA certifications preferred with the ability to acquire them within 12 months of employment

3+ years of hands on experience with virtualized, enterprise compute and storage infrastructure

3+ years experience with SCCM administration and engineering

2+ years’ experience troubleshooting infrastructure devices applicable to engineering vertical

2+ years working in a Network Operations Center

A drive for Achievement and Effort, Adaptability/Flexibility, Attention to Detail, Analytical Thinking, Teamwork, Dependability, Initiative, Integrity, Persistence, Stress Tolerance.