Medical Receptionist Jobs

The Children's Medical Group, Pediatric Associates Family of Companies is a growing team of Pediatricians and Pediatric Care Teammates who are excited to be part of the first nationwide Pediatric Primary Care Medical Home. We further our uniqueness by ensuring the clinician voice is leading our medical home innovations.

PRIMARY FUNCTION: Serves patients and visitors by greeting in a friendly and welcoming manner as they arrive to our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with any pertinent information as well as follow-up appointments.

ESSENTIAL FUNCTIONS OF THE JOB: (This list may not include all the duties that may be assigned.)

• Scan and upload documents in Document Management system.
• Check-in patients upon arrival which includes updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provide consents for signature as well as appropriate health questionnaires.
• Sort and deliver mail and PA documents received through courier. Maintain clean work area and patient waiting area.
• Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active or PCP is not appropriate.
• Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Post patient charges and payments. Complete charge and payment reconciliation.
• Participate in staff and educational meetings.
• Patient-facing

Performance Requirements

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.

TYPICAL WORKING CONDITIONS:

• Standing for long periods of time
• Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable
• 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy
• Reach Above Shoulder
• Manual Dexterity
• Indoor Work
• Reach Outward
• Operating Computer
• Lift/Carry 10 lbs. or less

Other Physical Requirements:

• Ability to wear Personal Protective Equipment (PPE)
• Sense of Sound
• Sense of Touch
• Vision
• Sense of Smell

EDUCATION: High School Diploma or equivalent required.

Licensure/Certification

Upon hire, and for the duration of the employment period driver’s license must be active and valid.

EXPERIENCE : Prefer one year work experience in a medical office setting. Knowledge of computer and medical terminology desired. KNOWLEDGE, SKILLS & ABILITIES:

• Requires experience in using a computer system, scanner, printer, fax etc.
• Interact effectively, supportively with staff & maintain a professional working relation.
• Must be able to file alpha and numerically.
• Requires proficient grammar, spelling and verbal skills to communicate with patient, providers and staff in written documents.
• Ability to learn & practice Pediatric Associate procedures, policies and protocols.
• Use good judgment & maintain patient confidentiality.
• Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise.
• Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.
• Ability to read, comprehend, follow oral and written instructions.

Salary Range: $13.99 to $23.32

The Pediatric Associates Family of Companies an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.