Medical Receptionist Iii (Float)

Position Summary:
This position may be responsible for Call Center and/or Front Desk duties. Call Center staff are primarily responsible for rapidly and accurately answering and responding to incoming telephone calls. Front Desk staff are primarily responsible for providing support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care. Both Call Center and Front Desk staff will maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area. Education/Experience: High School education or equivalent, 6 months related experience, some Medical background preferred. Special Knowledge/Skills/Certifications/Licenses: Strong verbal and written communication, human relations sensitivity and customer service skills, listening and telephone etiquette skills, medical terminology knowledge desirable, accurate computer/keyboarding skills required, comfort in asking patients for copays and race collection, ability to promote and maintain good patient relations and patient confidentiality, demonstrates knowledge of age related growth and development principles necessary to provide appropriate service and assure safety of patients. Individuals are responsible for the travel arrangements required to meet the expectations of the position.

Additional Information:
The Float Program provides dedicated coverage to Primary Care and Specialty departments within the Northern (Maple Grove), Central (St Louis Park) and Southern (Burnsville) clinic areas of the Park Nicollet organization. By offering support and being a part of a variety of clinic settings, there are many opportunities for personal growth and team development. Being a float team member requires adaptability and versatility, ensuring exceptional care is given to each patient and strong partnerships are built with each unique care team.