Medical Receptionist / Front Desk

Description:

Veterinary Specialty Center, located in Bannockburn, is looking for full-time client service team members to work in our state-of-the-art companion animal hospital.
The ideal candidate should have the following skills:

• Ability to work long periods at a computer.
• Provide professional, efficient, and exceptional client service at all times
• Effectively handle stressful situations while demonstrating a positive outlook and maintaining a professional composure and friendly demeanor
• Ability to effectively manage a multi-line phone system; 80+ incoming calls per day
• Strong multitasking skills
• Self-motivated, independent, but works well with a team

Candidates need to speak and write fluently in English. They must be able to demonstrate strong written and verbal communication skills as well as confidence with computers. Must be able to type a minimum of 50 wpm.
Come work at an animal hospital with competitive salaries, incredible benefits, and continuing education programs.
LEADERSHIP CHARACTERISTICS:

• Numeracy
• Problem-solving
• Forward-thinking
• Clear and concise communicator
• Emotional Agility
• Relational
• Self-disciplined & focused
• Critical thinking

RESPONSIBILTIES:

• Greeting clients with a warm smile, strong eye contact and approachable demeanor
• Listening and addressing client concerns
• Creating and sending medical records
• Discussing and processing payments
• Creating client and patient accounts
• Provide VSC's Standards of Exceptional Client Service
• Will to take on and perform additional duties as assigned or needed
• Answering phone calls in a friendly and professional manner and direct calls appropriately

BENEFITS:

• Free Premium Scrubs/uniform
• Long Term Disability
• Employee Referral Bonuses
• Quarterly Employee Social Events (bowling, zoo, baseball game, fall festival, etc.)
• Generous Salary
• Holiday Pay
• Vision Insurance
• Ownership Thinking Bonuses
• Free Telehealth Services
• 401k Match Up to 6% (unheard of in the veterinary industry)
• Birthday and Anniversary Bonuses
• Free Pet Insurance
• Free Employee Assistance Program (financial, legal, and mental health services)
• Dental Insurance
• Overtime Opportunities
• Life Insurance
• Employee Volunteer Program (we pay you to volunteer)
• Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• On-site Bistro (fresh salads, sandwiches, snacks, drinks, and incidentals)
• Financial Hardship Loans (we help when you need it most)
• Health Insurance (domestic partnerships included)

About us
Veterinary Specialty Center is guided by the belief that companion animals deserve state-of-the-art medical care in a kind and comforting environment. The courage of our patients, the loyalty of their human families, and the devotion of our referral veterinarians inspire our vision. It is sustained by the contributions of our compassionate, knowledgeable, and dedicated staff and built upon a tradition of providing unsurpassed healthcare for animals.
We invest in the success of our staff
Our team includes some of the brightest talents in the veterinary field and are motivated by collaboration and lifelong learning. As Veterinary Specialty Center grows, we provide opportunities for development among our staff, fostering a shared sense of pride and ownership in our practice.
As a Certified B Corporation, we at VSC believe:

• That, through their products, practices, and profits, businesses should aspire to do no harm and work to benefit all.
• That business ought to be conducted as if people and places mattered.
• That we must be the change we seek in the world.
• To do so requires that we act with the understanding that we are each dependent upon one another and thus responsible for each other and future generations.

Veterinary Specialty Center provided the following inclusive hiring information:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran status.

• Paid time off
• Age-inclusive
• Diversity and inclusion training or programs
• Women-led organization
• LGBTQ+ friendly workplace
• Inclusive of minority and disadvantaged groups

Schedule:

• Monday to Friday
• Weekend availability
• Holidays
• Evening shift
• Afternoon shift
• Morning shift

Requirements: The ideal candidate should have the following skills:

• Strong multitasking skills
• Ability to work long periods at a computer.
• Effectively handle stressful situations while demonstrating a positive outlook and maintaining a professional composure and friendly demeanor
• Self-motivated, independent, but works well with a team
• Provide professional, efficient, and exceptional client service at all times
• Ability to effectively manage a multi-line phone system; 80+ incoming calls per day

• Must be able to type a minimum of 50 wpm.
• They must be able to demonstrate strong written and verbal communication skills as well as confidence with computers.
• Candidates need to speak and write fluently in English.

Schedule:

• Holidays
• Afternoon shift
• Weekend availability
• Morning shift
• Evening shift
• Monday to Friday

Job Types: Full-time, Part-time

Benefits:

• Paid time off
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance

Healthcare setting:

• Hospital

Schedule:

• 4x10
• Afternoon shift
• Evening shift
• Morning shift
• 12 hour shift
• Weekend availability
• 3x12
• Day shift
• 10 hour shift
• Holidays

Work Location: In person