Medical Reception Jobs

Chesapeake Medical Imaging, a reputable private radiology practice, is looking for a Full-Time Front Desk Receptionist for our Towson location.

General responsibilities include greeting patient, verifying patient demographics, notifying providers of patient arrival, and more. The current schedule for this role is 11am-7pm, Monday-Friday.

As a company that takes pride in it's community approach to it's work environment, Chesapeake Medical Imaging offers a competitive benefits & PTO package, 401k matching, and paid holidays, and more. We also host several company events including themed contests, regional Happy Hours, and yearly holiday parties and family crab feasts.

HOURS & SCHEDULE: 6:30am-2:3-pm OR 11am-7pm, Monday-Friday | 5 day, 8-hour shift

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

• Policies and Procedures
• Understands necessary steps when preparing films, CD’s or printing reports; contacting appropriate personnel if delivery is necessary.
• Answers incoming calls promptly and courteously, identifying self and company.
• Follows all HIPPA policies and procedures in regards to patient confidentiality and privacy.
• Maintains self-control when dealing with difficult situations or patients.
• Communicates effectively with CMI doctors, technologists and team members.
• Communications and Scheduling
• Ensures finalized reports are appropriately forwarded in a timely fashion when requested.
• Is responsive and communicates appropriate preparation instructions; answering all patient questions – using binder and desk references when necessary.
• Is organized and able to multi-task.
• Maintains an organized and neat workspace and reception area.
• Understands the urgency of obtaining comparison films, involving necessary personnel, uses film release (signed by the patient) and owning the process to ensure executed in a timely fashion.
• Patient files are complete and accurate with all necessary documentation before it is sent to billing.
• Plans time off in advance and follow the proper call-in procedures for unplanned absences.
• Supports and cooperates with other imaging center staff and outside billing company regarding pre-authorizations and insurance eligibility.
• Understands and uses the RIS scheduling system correctly.
• Collects, scans, and copies the necessary documentation from patients and understands the patient process from check-in to the end of the exam.
• Treats team members with respect; consistently interacting in a positive and professional manner.
• Communicates any service delays to the patient.
• Operates and manages the online time clock system correctly.
• Demonstrates appropriate scheduling flexibility.
• Performs other related duties as assigned or requested.
• Adheres to policies and procedures outlined in the Employee Handbook, regarding cell phone use, social media and workplace conduct.
• Customer Service Skills and Professionalism
• Patient Registration and Processing
• Records and Maintenance
• Time and Attendance
• Greets patients right away in a courteous, friendly and professional manner.
• Arrives and departs on time to work as scheduled.
• Understands how to access patient reports and how to auto fax or manually fax if needed urgently by referring office.
• Shows competency in the distribution of paperwork and communicates to technologist and radiologists to ensure timely patient flow. Understands insurance guidelines including Medicare, private, government and managed care plans.
• Maintains excellent rapport with the patient and referring physicians and their staff.
• Adheres to CMI dress code referenced in Employee Handbook.
• Identifies when necessary placing calls to referring physicians for patients needing assistance and takes action to ensure the patient can be seen in our facility same day (i.e. obtaining blood work, verbal referrals or any other necessary documentation).
• Displays strong communication and accuracy skills.
• Is actively learning and referencing necessary materials to articulate if authorizations are needed, can effectively communicate this information to patients and understands how to schedule accordingly and begin the authorization process.
• Schedules and registers the patients without delay.

Minimum Qualifications (Knowledge, Skills, And Abilities)

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this job the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stoop. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

What will you get when you join us?

• 8 &10 hour shift options
• OFF Major Holidays
• Employee Assistance Program, Dependent Care FSA
• NO Sunday schedules
• NO on-call schedules
• Company events including: themed contests, regional Happy Hours, Holiday Party, & Family Crab Feast
• Generous PTO Package
• 401k w/ Employer Match
• Birthday Pay/Floating Holiday

Chesapeake Medical Imaging provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Chesapeake Medical Imaging complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.