Medical Office Receptionist Jobs

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!

Role Overview

We are seeking a reliable and motivated Front Office Coordinator. The candidate will be the front office support for patients and clinicians as a whole. You will be responsible for patient management, checking in/out, answering questions regarding patient insurance coverage and benefits and more. Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette.

The pay for this position ranges from $21.00 to 22.00 per hour. We offer full benefits (medical, dental, vision, life, STD, LTD), 401k with match, paid parental leave, paid time off, holiday pay, EAP and more.

LOCATION: Position will be primarily in Framingham but will require travel to our Wellesley, Needham, and North Andover offices

Responsibilities

• General office duties, such as sorting the office mail, scanning documents, and Efaxes
• Answering emails and Patient Messages via Patient Portal and voicemails
• Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection
• Office upkeep and making sure common space is clean and clutter free
• Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy
• Answering calls and providing patient support with miscellaneous inquires, payment related questions, release requests, etc
• Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system
• Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc., at the time of service
• Assisting patients with Vsee access, Patient Portal, and navigate LifeStance website platforms
• Backup support to the Office Lead for the pre-appointment processes
• All other office duties as assigned by the Office Lead
• Auditing the scheduler daily for appointment cleanup

Skills & Experience

• Ability to multitask
• Strong communication skills, both written and verbal
• Prior knowledge of OSHA/HIPAA regulations would be advantageous
• 2 years of customer service care experience; experience in healthcare is highly preferred
• High School Diploma or equivalent; Associate’s degree preferred
• Ability to work independently and as a team member
• Qualified candidates must be legally authorized to be employed in the United States
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.

Our Values:

Delivering Compassion - We care for people unconditionally and act with empathy always.

Building Relationships - We are collaborative, building enduring relationships to achieve more together.

Celebrating Difference - We respect the diversity of every individual’s lived experiences.

Learn more at www.lifestance.com.