Medical Information Specialist Trainee (Remote)

The Medical Information Specialist Trainee position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.
Essential Functions Include:
* Contact center intake, data entry and triage of adverse events, product complaints and medical information cases.
* Case entry of electronic correspondence into multiple databases.
* Respond to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via the contact center, website/e-mail and scientific meetings on behalf of Company's clients, as assigned and deemed appropriate for the role.
* Place outbound follow up calls to complete adverse event and product quality complaint reports and to collect additional information as requested by the client.
* Provide labeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and Company internal policies and practices.
* Accurately identify, document and report adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner within required timeframes per government regulations, Company SOPs and client working practices/instructions.
* Provide accurate responses utilizing approved labeling and Company FAQ responses.
* Assist Medical Information Coordinators in providing full and compliant documentation per SOPs.
* Adhere to Company and country-specific privacy policies.
* Other duties as assigned.
Qualified candidates must have:
* Life Science degree.
* Professional telephone etiquette; active listening and pleasant speaking.
* Excellent English language skills especially verbal and written (including proofreading) communication skills.
* Ability to write fluent and grammatically correct American English.
* Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability.
* Ability to correctly identify inquirer's question(s) and formulate and communicate an accurate response.
* Excellent interpersonal skills including empathetic customer service skills.
* Ability to multitask with attention to detail within restrictive timeframes.
* Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
* Ability to organize and prioritize in quickly changing environment within resource constraints.
* Ability to learn, take instruction and apply to daily operations/tasks.
* Receptive to constructive feedback.
* Self-motivated with the ability to demonstrative initiative and internal drive.
* Willingness to seek out additional workload/projects.
* Effective work independently and as part of a team.
* Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat. Preferred experience using a document management system with aptitude to learn other computer systems including inquiry handling database.