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- Remote Medical Information Specialist
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Medical Information Coordinator (Remote – Nurse, Pharmacy Technician, Healthcare Professional)
Company | EVERSANA |
Address | Leawood, KS, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care,Pharmaceutical Manufacturing |
Expires | 2023-07-27 |
Posted at | 10 months ago |
Company Description
- Coordinate processes necessary for responding to product quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
- Maintain product, therapeutic area, and client specific requirements knowledge.
- On-call responsibilities on an as assigned basis.
- Respond to unsolicited medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. Use medical information skills and approved responses to process unsolicited medical inquiries.
- Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate adverse event and product complaint reports in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA’s post-marketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
- Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.)
- Ensure good documentation, high quality, and excellent customer service.
- Utilize writing skills for adverse event and product complaint narrative during intake as well as documentation of medical inquiry.
- All other duties as assigned.
- Staffing at scientific medical affairs booths.
- Hours: Able to work full time and be flexible with work scheduling as required by clients and management.
- Customer Services: Maintain and improve customer services associated with activities of the Medical Information Contact Center.
- Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications l Contact Center; metrics are subject to change annually or more often as deemed necessary.
- Travel: In general, this position does not travel; however, the incumbent may need to be able to travel up to 10%
- Experience and/or Training: Strong clinical background and excellent verbal/written communications skills. Strong healthcare background and excellent verbal/written communications skills.
- Education: Life sciences degree, post-secondary education in healthcare-related field or equivalent healthcare credentials.
- Experience and/or Training: Minimum 2 years of work experiences in clinical setting, pharmaceutical industry, or equivalent. Experiences in a Contact Center.
- Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms.
- Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate.
- Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude.
- Licenses/Certificates: Pharmacy Technician, Medical Technician, Registered Nurse (RN), License Practical Nurse (LPN)/License Vocational Nurse (LVN), Emergency Medical Technician (EMT) or equivalent licensure.
- Experience in Drug Information or a specialty area, particularly in Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or other specialty.
- Highly Principled: Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior.
- Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
- Knowledge: Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes.
- Education: Associate, Bachelor’s or Master’s Degree from an accredited college or university.
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