Medical Assistant - Swm Adel Primary Care - Ft

DEPARTMENT: SWM PRIMARY CARE ADEL

F ACILITY: Southwell Medical

WORK TYPE: Full Time

S HIFT: Day Shift

HOURS: 8 am to 8 pm

The Medical Assistant (MA) is responsible for coordinating communications occurring at the Clinic. The MA is responsible for the paperwork involved with the transcription of orders and registering patients, must keep up with any new or changing registration matters. The MA works closely with the Patient Access department at the hospital to keep up with current guidelines in the registration process. The MA receives supervision from the Physician, Practice Manager, and Clinical Staff, and provides customer service to patients, patients' families, visitors, physicians, coworkers, and other medical and non-medical personnel.

* Correctly transcribes physician’s orders into mainframe using appropriate forms.

• Coordinates scheduling, needed follow-ups, and referrals for patients.
• Attends all mandatory education programs.
• Makes good use of time so as to not create needless overtime.
• Keeps abreast of all pertinent federal, state and facility regulations, laws and policies as they presently exist and as they change or are modified.
• Demonstrates courtesy and respect towards patients and family members.
• Demonstrates the ability to handle confidential information with discretion for the patient, family, and/or co-worker.
• Reports equipment in need of repair in order to extend life of equipment.
• Adheres to legal responsibilities and does not alter medical records.
• Offers suggestions on ways to improve operations of department and reduce costs.
• Assist in ordering office and medical supplies as requested.
• Manages resources effectively.
• Understands and adheres to compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct, and Conflicts of Interest Policy.
• Volunteers/participates on hospital committees, functions, and department projects.
• Keeps medication sheet current and accurate.
• Makes needed copies of chart when patients is transferred or discharged.
• Makes charts and keeps charts supplied with forms and replenishes as needed.
• Willing to cross-train in order to better assist co-workers and to provide maximum efficiency in department.
• Demonstrates age-specific skills as required by position.
• Performs chart audits bi-weekly.
• Demonstrates the ability to handle confidential information with discretion for the patient, family, and/or co-worker.
• Performs basic clerical duties such as filing, mailing, faxing, and copying.
• Calls patients day before appointment to confirm.
• Receives payments from patients and distributes receipts.
• Communicates clearly and appropriately with physician and physician assistant, and office manager.
• Improves self-knowledge through voluntarily attending continuing education/certification classes.
• Assist with out of town clinics to ensure all supplies are taken to clinic.
• Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
• Assist in answering phone calls to provide assistance to patients, referring physician offices, and others who may call; transfers calls to appropriate personnel and/or takes messages.
• Follows policies related to informed consent, confidentiality, patient rights, and access to chart and advances directive information.
• Knows emergency codes (i.e. fire and code 3) and calmly announces.

* High School Diploma or Equivalent

One (1) year of hospital or nursing home experience preferred. Medical Assistant certification preferred.

* Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight.

• Provides excellent service to internal and external customers.
• Basic computer skills
• Conveys ideas and facts in writing using language the reader will best understand.
• Helps create a work environment that embraces and appreciates diversity.
• Is reliable and trustworthy while performing work in a consistent and timely manner.
• Conveys ideas and facts orally using language the audience will best understand.
• Basic Life Support certification
• Healthcare procedure scheduling
• Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs.
• Phone skills
• Manages time, energy and workspace well and is able to accomplish assigned tasks successfully.
• Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to achieve those objectives.