Medical Assistance Coordinator - Remote | Wfh

Join a revolutionary team on a mission to create a humanity-focused travel insurance company that bridges the gap between people and the world. At our company, we believe in putting our customers first, delivering customized insurance solutions that cater to their specific needs, right when and where they need it. Unlike traditional travel insurance companies, we prioritize human connection, smart strategies, and genuine care for travelers. Our passion for helping others and our love for travel, sales, partnerships, technology, and innovation drive us forward.
Role Overview
As a Medical Assistance Coordinator, you'll play a crucial role in fulfilling our vision. If you are someone who thrives on helping others and enjoys embracing flexibility, job diversity, and technology while working from the comfort of your home, this opportunity is for you. In this role, you will be at the forefront of providing real-time help and support to travelers, ensuring their safety and well-being throughout their journeys.
Responsibilities
Be the first responder to customers' needs, identifying and resolving problems before, during, and after travel.
Establish assistance protocols that ensure travelers receive the best possible support in emergencies.
Collaborate with our insurance partners and affiliates, utilizing your understanding of insurance lingo and practices.
Handle medical assistance cases, coordinating medical contacts, referrals, evacuations, and transportation services, all while following established protocols.
Work closely with medical advisors, underwriters, and claims operations to ensure optimal outcomes based on policy coverages and patients' requirements.
Utilize your expertise to continuously improve and expand our exceptional 24/7 customer, emergency travel, and medical assistance services.
Maintain clear documentation of completed actions and future strategies, allowing seamless collaboration among team members.
Enhance our provider database and contribute to process improvements, client onboarding, and service setup.
Essentials
Proven working experience in a travel or medical assistance coordinator position.
Background in travel or insurance, with a strong grasp of industry terms and practices.
A genuine passion for helping people and making a positive impact on their lives.
Your Focus On Impact
Thrive on surpassing continually evolving and relevant goals.
Set intentional objectives that truly make a difference and move our mission forward.
Cultivate relationships that enable us to build a humanity-focused travel insurance company, bringing people and the world together.
Work Arrangement
This is a remote position, allowing you to contribute to our mission from the comfort and convenience of your own home.
Join us on this incredible journey as we redefine the travel insurance industry and create a positive impact on the lives of travelers worldwide. Apply now and be part of a team that values your passion, creativity, and dedication to helping others!
Employment Type: Full-Time
Salary: $ 53,000.00 78,000.00 Per Year