Market Operations Lead Jobs

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By combining a careful assessment of patients’ symptoms, health histories, preferences, and goals with predictive data and latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment pathway for them, every step of the way.

TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with hybrid offices in New York City and soon-to-be Nashville.

About the Role:

The Market Operations Lead is an important part of the market management team and is responsible for providing analytical support and overseeing operations that enable optimal clinical and financial outcomes. The Market Operations Lead will help translate strategic vision into operational reality and build the operational infrastructure to support the market’s growth and efficiency over time. This is currently a virtual hybrid role.

Primary Responsibilities:

Administrative Oversight

• Hire and on-boarding new hires
• Administration of PTO and payroll systems
• Support management of clinical team in the Atlanta market by providing insights to other managers to optimize overall team performance
• Coordination with all relevant vendors necessary for operations
• Provide direct oversight to several non-clinical members of the team Calendar management for the office, including prep, facilitation, and follow up for recurring team meetings

Operational Implementation and Improvement

• Proactive solicit and problem solve issues faced by the market team
• Escalate issues to GM and other departmental leaders within TailorCare as appropriate
• Maintain a comprehensive understanding of daily operations, policies and procedures; identify operational roadblocks and process gaps; and ensure effective roll out and adherence to workflow changes.
• Help develop new processes as appropriate to drive efficiency, optimize relationships with community providers, or implement new partnerships in the market

Metric Tracking and Reporting

• Translate performance metrics into actionable operational recommendations for improvement – partnering and working collaboratively with others across TailorCare
• Own and drive reporting on operational performance metrics for the market including regular review of relevant KPIs, qualitative and quantitative analysis, and synthesis and presentation of results.
• Create metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to clinical and administrative staff.

Market Performance

• Collaborate with outreach teams to support engagement and other performance goals
• Collaborate with the local leaders and other departmental leaders at TailorCare to plan and execute initiatives to continuously improve the clinical delivery model
• Act as day-to-day project manager on key market initiatives, managing timelines and coordinating across cross-functional teams to drive outcomes

Market Leadership

• Act as back up to GM/VP as needed for community relationship building and other internal or external-facing responsibilities.

Qualifications:

• Proven track record of driving operational projects from conception to implementation to refinement
• 5+ years of administrative management experience in health care, preferably in a value based care setting
• Analytic and decisive thinker with the ability to prioritize and communicate objectives and tactics necessary to achieve organizational goals
• Bachelor’s Degree in healthcare related field or business administration preferred, MBA/ MHA preferred
• Excellence in organizational and project management with the ability to lead multiple complex projects

Skills:

• Solution-oriented mindset and work approach
• Proficient in MS Office including Word, Excel, PowerPoint and Outlook Calendar; Expert Excel skills preferred
• Hands-on, high-energy, and willingness to do what it takes to get the job done
• Self-directed, self-starting, proactive, works quickly and accurately
• Excellent communication and interpersonal skills, with the ability to be personable yet persistent
• Strong collaboration skills and a natural ability to connect with others
• Action-oriented, entrepreneurial, flexible, and innovative approach to operational management
• Superior reasoning, planning, and time management skills

What's In It For You:

• Rich PTO and holiday plans to ensure you have time away to rest and recharge
• We’re committed to fair and equitable pay for all employees, and we help you achieve your future goals with an employer match 401k.
• Meaningful work each day; we care deeply about our mission, our patients, and each-other.
• Remote-first company but opportunities to work hybrid in Chicago, NYC, and Nashville.
• Medical, dental, vision, life, disability, wellness resources, and an employer HSA contribution from Day 1.
• We offer paid parental leave, support a healthy work-life integration, and offer work flexibility – we love to talk about our pets and families.
• An inclusive workplace where you can lean on your teammates, offer candid feedback, and bring your true self to work each day.

TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.