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Manager, Technology Operations Jobs
Company | dentsu |
Address | Detroit, MI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Advertising Services |
Expires | 2023-09-01 |
Posted at | 9 months ago |
Company Description
- Work with the global and regional technology operations teams to ensure continuity of service for employees and clients during transformation execution
- Provide regular, timely, transparent communication on progress against transformation roadmaps
- Experience, gravitas, and professionalism to engage at the executive level
- Effective negotiation and conflict management/risk mitigation skills.
- Prioritize, maintain, and elevate employee experience throughout the transformation process
- Accountability and flexibility with the ability to work in a fast-paced environment.
- Outstanding communication skills
- Strong organizational and business analysis skills.
- Escalate risks and issues that need additional attention from leadership and key stakeholders
- Problem-solving aptitude
- Knowledge and experience with multifactor authentication/SSO (e.g. Okta), Active Directory, IT management workflow systems (e.g. ServiceNow), helpdesk ticketing (e.g. GoTo) and cloud computing (e.g. Azure), and servers.
- Develop architecture diagrams, process flows, drawings, and visual communications
- 5 years experience working on enterprise business and IT strategy and transformation projects. Agency experience is a strong plus.
- Support collaboration among the CXM service line and the wider technology operations organization to influence the roadmap of the operating model and any technology backlogs
- Strong listening skills and the ability to tactfully communicate position on relevant issues.
- Ensure data is handled, transferred, or processed according to legal, regulatory and company guidelines
- Effective project management skills
- Assess and document service line and brand transformation readiness, identifying technology gaps & opportunities
- Implement business process improvement and technology solutions within the CXM service line
- Gather, analyze and articulate high-level business capabilities and requirements
- Show a strong understanding of how Dentsu/SL services and offerings can work together to address different business gaps and operational needs
- Bring relevant expertise and thought leadership to help align outcomes to Dentsu/SL strategy, process, and technology goals. True collaborator with strong interpersonal, networking and influencing abilities
- Develop new skills and capabilities, e.g., products, technology platforms
- Propose innovative solutions by displaying flexible, adaptive, and creative mindset and strong business intuition
- Work with accuracy and strong attention to detail
- Prioritize and work in a fast-paced, collaborative and solution-oriented environment
- Demonstrate the capability to get others to believe in the ideas that you present and follow that belief through to execution.
- 3-5 years experience working on enterprise business and IT strategy and transformation projects. Agency experience is a strong plus.
- Knowledge and experience with multifactor authentication/SSO (e.g. Okta), Active Directory, IT management workflow systems (e.g. ServiceNow), helpdesk ticketing (e.g. GoTo) and cloud computing (e.g. Azure), and servers.
- Strong organizational and business analysis skills.
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