Manager, Repair Services - Finishing & Personalization

The Manager of Finishing and Personalization supervises a team of craftspeople and is responsible for day-to-day operations as they pertain to the finishing, personalization and silver repair/alteration of new and client owned merchandise. The Manager is responsible for meeting established performance goals and manages the performance of the team members. The Manager supports Tiffany Retail, and the Tiffany experience for clients, through effective execution of repair/alteration orders. The Manager acts as a subject matter expert and provides consultation to the company relating to product, repair tooling, equipment, technical abilities and shop safety.

Inspire and Align an Agile Team to Win

• Foster an environment where leaders and managers provide ongoing performance and development feedback conversations, while continually recognizing high performing behaviors and addressing performance issues in a timely manner.
• Explore opportunities to engage and learn with and from others (e.g., networking events, discussions, mentoring relationships, collaborating on a project, etc.); Act as a role model and proactively share knowledge and information with others and coach and/or mentor peers to ensure collective management growth and success.
• Create an inclusive culture that inspires all team members by demonstrating that you value all forms of diversity while cultivating a strong sense of team.
• Set and communicate clear and challenging goals. Reset expectations with individuals and teams as it relates to building a high-performance culture. Discuss team progress at least quarterly, while celebrating achievements, communicating shifting priorities, and reinforcing performance expectations.
• Leverage all existing talent to follow cost of labor budget
• Continuously develop management knowledge and capability through effective hiring, engagement, performance acceleration, coaching and development of an inclusive and diverse workforce.

Strengthen Our Competitive Advantage

• Identify obstacles/opportunities.
• Process Documentation/Improvement.
• Set goals that align with our luxury brand and meet our customer’s expectations.
• Measure results.
• Accountability.
• Health & Safety: a healthy and safe workplace translates into improved service.

Cultivate a More Efficient Operating Model

• Return on Investment Analysis: Understanding the cost/benefit analysis of your actions.
• Workflow management.
• Financial Competence: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate.
• Plan and forecast for your department taking into consideration historical trends in order to plan appropriately.
• Compliance.
• Contingency Planning: Being mindful that the business is constantly evolving, and your role is to provide contingency plans in order to still attain your financial goals.

Special Projects

• Support small- and large-scale projects that support business strategy and growth.

REQUIRED QUALIFICATIONS

• Flexible work schedule and ability to work overtime as needed, including possible weekends
• Demonstrated ability to identify and provide resolution for areas of improvement
• Ability to manage projects and multiple priorities and shift tasks to meet daily business needs
• Ability to inspire trust, fairness, integrity, and professionalism with staff members
• Detail oriented ability to communicate effectively with different levels of management
• Undergraduate degree
• Systems skills including proficiency in all Microsoft applications
• High ability to collaborate, build strong business relations and influence without direct authority
• Minimum 3 years' experience in an operations management or similar leadership role
• Financial competence and ability to understand expense statements

PREFERRED QUALIFICATIONS

• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
• Proficiency in AS400 and Business Objects reporting systems
• Experience working in an operations, technical or luxury retail environment

The hiring range for this position ranges from $107,000 - $151,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

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