Manager, Operations Jobs

Integrative Emergency Services, LLC (“IES”) is seeking an Operations Manager. This role will supervise the Administrative Support team and provide day to day oversight and guidance for the Practice Administration team. This role is also responsible for managing and improving assigned operational areas and the proper execution of all assigned projects.

IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.

Essential Duties And Responsibilities

Include the following. Others may be assigned.

• Manages all aspects of assigned projects to ensure project milestones/goals are met and adheres to approved budgets. Monitor, recommend, and implement creative, efficient, and cost-effective administrative procedures.
• Mentor employees, counsel and provide disciplinary actions to assigned personnel, and work to facilitate individual and team development that drives positive results and ensures IES Guiding Principles are exemplified. Provides coverage and serves as back up as needed for administrative or practice administration team needs.
• Manages vendor relationships as applicable.
• Assist in the preparation of Monthly Key Indicators, including monthly statistics and dashboards. Works directly with assigned leaders to gather and evaluate metrics to improve the processes of the day-to-day operations. Performs data analysis and reporting to support department or organizational initiatives.
• Manages the administrative support and office management functions. Manages the day to day building management issues as they arise and provides guidance to team members.
• Builds, nurtures, and maintains relationships with client hospital personnel, contracting providers, and internal departmental partners. Coordinates and/or resolves issues/conflicts.
• Facilitates and project manages assigned operational meetings, projects, and initiatives. Assists with the management of the “Start Up” process for new clients. Serves as the project manager in this area.
• Assesses performance of projects/events and make recommendations to elevate future projects/events.
• Provides oversight and guidance and serves as an escalation point for the practice management function.
• Oversees the development, approval, implementation of the Practice Administrator Manual and the operation teams’ Standard Operational Procedures (SOP's). Works with applicable key stakeholders to ensure appropriate updates are incorporated, disseminated, and adhered to.
• Oversees the administration of assigned operational functions, programs, and procedures.
• Provides ideas/recommendations to foster improvement in productivity, performance, and morale. Identifies and drives process and system improvements to improve efficiency and/or experience.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Knowledge, Skills, Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Impeccable attention to detail and sound judgment
• Proven organizational and time management skills, and the ability to work on a variety of concurrent projects in a time sensitive manner. Process improvement focused.
• Ability to work collaboratively and develop strong partnerships across the organization.
• Ability to establish and maintain positive working relationships with all levels of management, staff and clients
• Strong customer service orientation
• High levels of proficiency with MS Office applications
• Excellent organizational, interpersonal, and verbal/written communication skills
• Ability to use discretion appropriately and maintain confidentiality
• Ability to read, write and speak English proficiently
• Extensive experience managing multiple projects/priorities simultaneously
• Detail orientation

Education / Experience: Include minimum education, technical training, and/or experience preferred to perform the job.

Required:

• Five years of related experience and/or knowledge in healthcare operations or related field

Preferred:

• Prior experience in provider relations

Prior supervisory experience

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms.
• Occasionally lift and/or move up to 20-25 pounds
• While performing the duties of this job, the employee is regularly required to talk and hear
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Fine hand manipulation (keyboarding)
• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office environment
• May visit hospital locations and vendors,
• The noise level in the work environment is usually low

TRAVEL

• Some travel including overnight stays may be required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.

Powered by JazzHR

M0CKyQG1lQ