Manager Of Information Technology Hospital Billing

Company Description

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work!

General Summary

Responsible for planning, coordinating, monitoring and implementing complex IT Programs to meet organizational goals. Oversees and provides guidance to the staff responsible for the department’s projects. Supervises activities of a small department, major project and several smaller projects. Manages project management tools within the department. Makes decisions on personnel actions (hiring, terminations, promotions). Controls revenues and/or expenses within an operating unit and responsible for meeting budget goals and objectives. Provides input to policy level direction regarding standards and budget constraints.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Ensures full staff competency of technologies, policies and practices across the division.
• Develop, establish and implement departmental goals and objectives for UMMS in collaboration with IT Leadership.
• Manages the operation, monitoring, maintenance, development, upgrade and support of information technology applications.
• Implements and enforces departmental policies and procedures.
• Provide Information Services and Technology guidance and assistance to customer base and ensure process/policies are maintained in accordance with established UMMS standards.
• Plans, execute and finalize projects according to timeline and budget.
• Collaborates with analysts, technical staff and application owners with all phases of the System Development Life Cycle and Project Management standards.
• Represents the department at various meetings, task force groups, quality councils and with other members of the UMMS.
• Manages activities of contractors.
• Assess, manages and monitor employee satisfaction results and action plans, and assist Senior Management in the execution of improvement action plans.
• Develops and executes effective control process and compliance monitoring procedures to ensure risks are measured, monitored, controlled, and mitigated.
• Work with stakeholders to define business and system requirements for existing and new implementations.
• Develops personnel by providing opportunities and training programs to enhance individual employee’s career development.
• Develops performance improvement initiatives aimed at improving customer service, operating costs, departmental functions/departmental productivity.
• Determine staffing requirements and supervise the work of all direct reports to ensure effective and efficient departmental functions. Serve as resource, primary advisor, and mentor for all direct reports.
• In coordination with departmental management, ensures compliance with regulatory and audit agency requirements.
• Establishes productive relationships with customer groups and vendors. Responsible for assisting Director with customer satisfaction, vendor contracts and associated invoices, quality control, problem management and resolution within the business and financial product lines and across multiple facilities.
• Hire, orient, train, conduct performance evaluations, handle disciplinary issues, and provide an open and goal oriented work environment with establish clear and concise work procedures and productivity standards.
• Participates in change management responsibilities.

Qualifications

Education and Experience

• Eight years progressively responsible experience in information technology, including one year performing application and/or programming analysis, or equivalent, such as business analysis, is required. Two years experience in managing projects and resources.
• Bachelor’s Degree in Information Technology, Health, Science, Business or an equivalent level of professional experience required. Master’s Degree preferred.
• Certification in Service Management, Project Management, or Business Analysis is preferred.
• Experience working in a healthcare environment is preferred.

Knowledge, Skills And Abilities

• Effective verbal and written communication skills are necessary to advise and consult with user personnel and make formal presentations of project findings and recommendations.
• Ability to understand and adhere to systems security and control procedures in accordance with departmental, vendor standards and regulatory bodies. Supervise, teach and monitor compliance.
• Highly effective oral and written communication skills are required to train and supervise employees, and to work closely with Senior Information Systems management, hospital administration, and end user personnel effectively.
• Ability to organize and lead projects.
• Demonstrates ability to maintain professional growth and business affiliations to keep abreast of technical advances.
• High level of proficiency and demonstrated effectiveness in problem-solving and to implementing new programs related to increased departmental and organizational operating efficiency.
• Demonstrated leadership ability, effectiveness in supervising, evaluating, training, discipline and motivating management and technical staff successfully is required.
• Excellent organization skills: demonstrates confidence, creativity.

Additional Information

All your information will be kept confidential according to EEO guidelines.