Manager Of Clinical And Client Programs

Our Purpose
Arrive Health (formerly RxRevu) is on a mission to disrupt our broken healthcare system and clear the way for better health. We are a healthcare technology company that truly believes people should not have to choose between managing their health and meeting their basic needs, which is why we are committed to doing the work needed to bridge technology gaps within healthcare systems in order to deliver clear, accurate information at the point of care.
We improve access to the most affordable, quality care by delivering patient-specific cost and coverage data to providers, care teams, and patients. Collaborating with premier health systems, pharmacy benefit managers, payers, and healthcare IT vendors, Arrive Health is clearing the way for better health by reducing friction in care workflows and enabling meaningful conversations about access to care.
The Platform
Our technology solutions invite proactive conversations between patients, providers, and care teams. We deliver accurate medical and pharmacy cost and coverage data to integrated workflows to improve patient access to affordable, convenient treatment. Through intuitive technology and reliable insights, we’re helping physicians arrive at the best possible option for patients — one that is effective, accessible, and affordable. Arrive Health has a successful track record of helping millions of patients get the care they need at prices they can afford.
As a member of our incredible team, here is what you’ll do:
The Manager of Clinical and Client Programs is passionate about problem solving, running effective projects, and building lasting relationships with payer, PBM, EHR, and health system clients to drive client satisfaction. They will collaborate with commercial stakeholders to drive unique and sophisticated implementations and resolve partner inquiries across payer, PBM, health system and EHR partners. This role will support advanced client engagements including product feedback, optimization, and partnering with internal analytics and commercial resources to drive satisfaction. The ideal candidate has an understanding of payer, PBM, and health system ecosystems and has worked in clinical or pharmaceutical workflows, allowing them to serve as a true trusted advisor across multiple stakeholder groups.
Among Other Things, Here Is What You Will Do

• Identify opportunities to use your pharmacy background to add value across the commercial and product organization
• Review usage analytics with various client stakeholders to drive client decision-making, training, and enhancements
• Support ongoing business reviews for health system, PBM, and payer clients, and ad hoc presentations to support partnerships to increase adoption and satisfaction.
• Manage and track all clinical product feedback and strategic opportunities, using standardized processes in tools such as Salesforce, AHA, and Confluence
• Identify upsell opportunities, coordinating activity with sales, analytics, marketing, and engagement side resources.
• Maintain a regular communication loop with commercial leadership and product management teammates to pass on product enhancement and other needs of our clients
• Partner on pharmacy-related aspects of implementations with the SwiftRx Product suite, including development of project plans, meeting facilitation, documentation of notes, next step planning, and standardization of processes
• Plan and lead advanced and highly customized customer kick-offs, implementations, end-user trainings, and support relationship owners in ongoing data and business reviews
• In coordination with account owners, run internal quarterly Client Profile Reviews including assessment of product enhancement opportunities, assessment of reported product issues, known strategic initiatives reported by client, reporting any key contact changes, and competitive information

Ideal Qualifications We Seek In a Candidate

• Understanding of Health Information Technology (HIT) considerations
• Advanced residency or fellowship experience is preferred (e.g., managed care, health system administration)
• Deep payer, PBM, provider, and health system knowledge and experience
• Health system informatics experience and/or Epic certification is highly desirable
• 3+ years of experience working in a pharmaceutical environment
• Ability to conduct clear and concise presentations for pharmacy, technical, and corporate executive audiences
• Strong attention-to-detail, with excellent written and verbal communication skills
• Strong interpersonal skills and an ability to build and maintain productive, positive relationships with internal and external stakeholders
• A doctorate degree in pharmacy from an accredited college or university

Diverse teams build better products: At Arrive Health, we recognize that people come with a wealth of experience and talent beyond just the requirements of a job. If your experience is close to what you see listed here, please still consider applying as we are often recruiting for many positions and can work together to identify the correct role. Diversity of experience and skills, combined with our passion for healthcare, is what continues to drive us to innovate. We encourage people from all backgrounds to apply to our positions.
This is a full-time remote position, with the option of traveling to cowork in our Denver, CO headquarters a few times a year. The successful candidate must already have authorization to work in the United States. At this time, Arrive Health does not offer sponsorship. All candidate information will be held in confidence, and in accordance with EEOC guidelines.
Perks and Benefits: Our people are our most important asset, and we want to support our employees by offering a competitive and robust benefits package. We strive to be a preferred place and our perks and benefits include a variety of offerings tailored to support our amazing people in the most meaningful ways.

• Denver office coworking space with company-paid parking
• 9 company holidays and 2 floating holidays
• Health saving account with employer contribution and flexible spending accounts
• Remote first company
• Monthly snack box
• 401k with an employer match and company stock options
• Paid Leaves of absence, LTD and life insurance plans
• 6 company disconnect days so all our employees can prioritize their mental health and wellbeing
• Vision and dental covered at 100%
• Medical insurance with 90% employer paid premiums for our employees
• Inclusive paid time off policy
• Paid maternity and paternity leaves at 100%

Anticipated hiring range for this
$125,000 to $150,000