Manager, Membership Experience Jobs

Ticket Sales & Service
Footprint Center
Phoenix, Arizona
Job Summary
Suns Legacy Partners includes several companies and many different departments that support the Phoenix Suns, Phoenix Mercury and Footprint Center.
Would you like to win championships and create sustained success? Suns Legacy Partners is looking for individuals that are committed to pursuing excellence and be part of creating memorable experiences.
We are seeking an experienced and highly motivated individual to join our team as a Manager, Membership Experience with the Ticket Sales & Service Department. The Manager of Membership Experience is responsible for collaborating in the oversight of the Membership Experience team. This individual will be responsible for five (5) or six (6) direct reports working closely with a second Manager of Membership Experience overseeing the remaining five (5) or six (6) of the eleven (11) total team members. This position manages each direct report to ensure they provide best-in-class customer service to all members to enhance renewal rates and grow revenue, year over year. They will be responsible for collaborating to drive new business initiatives through cross-selling into the membership base and market by providing consistent training on the sales process, and recruit, hire, and train and develop ticket sales and service team members.
What Will You Do

• Team member management & coaching.
• Escalated member calls.
• Create and maintain service-standards and non-negotiables.
• Strategy and process development.
• Event planning.

What We Need From Our Manager, Membership Experience

• Managing escalated calls/problem solving skills
• Archtics (or other ticketing system)
• Coaching experience with team members/developing and leading trainings.
• Cross-functional collaboration to drive new business initiatives
• Microsoft Dynamics (or other CRM system)
• 2+ years of management experience

Experience/ Education Requirements

• 1-2 years managing a sales and service team preferred.
• Must have creativity to create & drive new sales and service initiatives & campaigns.
• Must be willing to collaborate with a second leader on the Membership Experience team.

What You Can Expect
The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Wide range of fulltime benefit options including
• Occasional travel from time to time for professional development
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• Medical, Dental and Vision coverages
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally
• Perks:
• Ability to transit throughtout the arena for various periods of time
• Life and Disability options
• Visit our Culture page learn more about our culture and work environment
• Discounts at Fanatics Team Shop
• Ability to Read, Write & Speak in English
• Must be able to carry on a conversation both on the phone and in-person
• Tickets available for Phoenix Suns, Phoenix Mercury and Rattlers games
• In-arena work requirements with the potential of hybrid schedules based on each role and department.
• Position is predominately computer-based, requiring the use of a computer monitor
• Flexible schedule to include weekends, evenings, and some holidays to meet business needs
• Vacation, sick and holiday leave programs

Suns Legacy Partners, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
For questions about this career opportunity, please contact our People & Culture Recruiting team at [email protected]