Manager, Customer & External Events

For Current Gilead Employees And Contractors

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At Gilead we believe every employee deserves a great leader. As a people leader now or in the future, we expect that you will model and create an environment of inclusion, be intentionally focused on the hiring, development, growth and retention of talent, and empower teams to align and achieve goals.

Manager, Customer & External Events

This is a Foster City, CA based position

At Gilead, we are driven to develop lifesaving products that make a difference for patients around the world. Every day, we transform the promise of science and technology into breakthrough, innovative therapies that have the power to cure, prevent or treat disease. As a research-based biopharmaceutical company, we are revolutionizing healthcare by bringing medicines to patients in the areas of unmet need including HIV, AIDS, liver diseases, hematology and oncology, inflammation, and respiratory diseases. When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives.

The Manager, Customer & External Events will support the assigned Gilead Sciences product/brand or functional teams in developing, delivering, and managing the various advisory board strategies, plans, logistics, tactics, and resources. These teams may include relevant partners/stakeholders in the U.S. Commercial, Medical Affairs and Global Commercial Organizations and potentially other Gilead Sciences groups. This role provides oversight on end-to-end customer experiences for advisory boards & external meetings.

Essential Duties And Responsibilities

• Provide guidance to less experienced team members, vendors and manage third party staff to ensure work is aligned with meeting plans and objectives.
• Independently manage all aspects of event development and execution, including but not limited to overall project management, vendor & agency management, executive communication, approval on key aspects of the meeting or event, leadership of cross functional steering committees, share best practices and develop best-in-class meeting strategies to support business objectives, drive decisions and action
• Manage without authority, leadership, and oversight of customer meetings to ensure consistency and continuity across the organization
• Collaborate with internal partners (primarily marketing and medical leads), stakeholders, and external partners to develop an in-depth understanding of their business needs and objectives and execute their vision
• Organize and coordinate advisory board meetings and customer meetings, whether directly managed or managing these activities through internal/external partners and content agencies. Provide onsite management and oversight for applicable meetings
• Establish (or refresh) procedures for key activities to improve overall efficiencies, streamline execution and measure effectiveness
• Manage budget and resource allocation for assigned advisory boards/meetings. Responsible for goals and objectives meeting high-standards and within budget. Ensure the most cost-efficient and effective resources are deployed to avoid redundancies in work efforts
• Accountable for strategic multi-year planning, budget management and optimization, vendor management, and collaboration and partnership with Marketing, Sales, CL&D, PRC, Medical, Business Conduct, peers within the Meeting & Events Department, and other internal and external partners
• Ensure all customer meeting activities are fully compliant with governing laws, regulations, as well as Gilead policies and procedures
• Evaluate vendor services according to industry standards and stakeholder requirements and communicate and gain buy-in on recommendations, negotiate contracts to fulfill project and business needs, while optimizing budget, significant expectation setting and vendor management responsibilities

Core Competencies

• Demonstrate influence: excellent verbal, written and interpersonal skills with ability to influence senior management and to establish effective working relationships with a diverse range of stakeholders
• Ability to think with an enterprise mindset
• Able to be successful working independently as well as within the context of a team
• Demonstrate analytical expertise: ability to use a combination of logic, analysis, and relevant experience to assess a situation and accurately define the problem and scope of the primary issue
• Extensive understanding and application of meeting planning principles, concepts, practices, and industry standards.
• Proven ability in setting M&E strategy, attendee engagement and pre/post meeting metrics
• Experience working with C level executives
• Demonstrate initiative: excellent task management skills including proactivity, planning, prioritization, objective setting, meeting management and plan
• Experience partnering with marketing agencies, content agencies and other logistics vendors

Basic Qualifications

• 4+ years’ experience with MS/MA or MBA
• 6+ years’ experience with BS/BA
• 1+ years’ experience with PhD

Preferred Qualifications

• Experience taking leadership roles as assigned
• Experience in biotech or pharmaceuticals industry
• Demonstrated ability to manage and influence key stakeholders at the managerial level or higher
• Ability to collaborate and communicate cross-functionally
• Relevant Meeting & Event Industry Management
• Ability to travel up to approximately 20%, domestically
• Experience with Sunshine Act reporting and pharma customer guidelines
• Experience with Pharma Compliance and Regulatory M&E Guidelines
• Experience partnering with marketing agencies, exhibit house, and other vendors
• CMP and/or CMM certification
• Operations and project management experience

The salary range for this position is: $120,445.00 - $155,870.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For Additional Benefits Information, Visit

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

• Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

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For Current Gilead Employees And Contractors

Please log onto your Internal Career Site to apply for this job.