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Main Lobby Receptionist (Full Time)

Company

San Antonio Behavioral Healthcare Hospital
Address San Antonio, TX, United States
Employment type FULL_TIME
Salary
Category Technology, Information and Internet
Expires 2023-06-28
Posted at 11 months ago
Job Description
  • Maintains privacy of protected health information (PHI) in accordance with HIPAA.
  • All other duties as assigned
  • Retrieves high volume of incoming calls, screens callers, takes messages and / or direct to appropriate personnel or department.
  • Implements job responsibilities in a manner that is consistent with the Code of Ethics.
  • Provides routine information.
  • Welcomes on-site patient(s) and / or visitor(s), determines the nature of their business, ensuring all policies are followed.
  • Independently manages requests, and inquiries from all patients, or visitors by responding rapidly and appropriately to complaints, and initiates de-escalation, remedies, and resolutions, or elevates to the appropriate person.
  • Full time position, all benefits and paid time off included; must be able to work Sundays.
  • Maintains proper hospital opening, and closing procedures.
  • Ensure professionalism while maintaining excellent customer service.
  • Assist in the resolution of complaints.
  • Performs other clerical duties as needed, such as filing, faxing, and photocopying.
  • Maintains established hospital policies, procedures, objectives, quality assurance, safety, environmental and infection control.
  • Attends required meetings, and participates in committees as requested.
  • Maintains work area, and lobby in neat, and orderly manner.
Requirements
  • High school diploma or GED.
  • Minimum 2-3 years experience working in a fast-paced office or hospital lobby preferred.
  • Excellent oral, and written skills.
  • Positive attitude necessary.
  • Must be punctual and reliable.
  • Ability to multitask in a high-pressure environment.
  • Demonstrate working knowledge of the Office software (excel, Word, Windows, Internet, Outlook).
  • Able to work flexible hours/shifts.
  • Must be adept at creative problem-solving.
  • Excellent interpersonal, communication and customer service skills. Professional attire.
  • Detail oriented.
  • Excellent Customer Service Skills
Benefits
  • 401K Retirement Plan
  • Vision Insurance
  • Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
  • Short and Long-Term Disability (with additional buy-in opportunities)
  • Dental Insurance
  • Health Insurance
  • Dependent Care Spending Account
  • Healthcare Spending Account
  • PTO Plan with Holiday Premium Pay