Logistics Manager - Home Delivery

7108 - Ft. Lauderdale - 7420 W State Road 84, Davie, Florida, 33317

CarMax, the way your career should be!

About This Job

CarMax rolled out Home Delivery over the last two years, and this role will be responsible for executing and expanding capabilities to ensure today's customers can buy the vehicles they want in a way that suits their lifestyle. The Home Delivery Logistics Manager, will be the vital link between a customer's online buying experience and their home delivery, providing an iconic car-buying experience.

Associate Development

What you will do - Essential Responsibilities

• Work with internal Home Delivery and fleet drivers to share goals and strategy in local market
• Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
• Directly manage territory Home Delivery Drivers including the performance development, scheduling and training, etc.

Executing Day To Day Operational Logistics Functions

• Monitors standard reporting for their territory to determine priority level of moves.
• Responsible for maintenance and repairs for all fleet equipment to include scheduling and partnering with lease vendors
• Communicate to key stakeholders all pertinent information captured after all store visits, conference calls, work groups and team meetings.
• Cultivate strong relationships with the Alternative Delivery Team, Regional Leadership, Local Logistics Managers, Store Leadership, drivers and customers
• 98% execution of appointment times, Bill of Lading utilization as determined in each lane by the senior manager, dwell time management
• Directly manage regional Home Delivery drivers including fleet safety within the region
• Utilize reports, analyzes information, and monitors trends to identify opportunities in the territory
• Maintain a home delivery schedule throughout the day by answering incoming calls
• Partner with third-party vendors to provide fleet coverage as needed
• Develop delivery routes and maintain contact with drivers.
• Displays financial responsibility
• Partner with Senior store leadership to address operational constraints
• Monitor route changes or road construction issues and work with drivers to establish new routes for timely deliveries
• Partners with Logistics, Auction Services and Business Operations to produce daily ship plan with staffing targets
• Champion and implement both company and store initiatives for consistent execution, continuous improvement and ensures team is trained on CarMax standards
• Problem solve and exercise judgment to make modifications to daily routes to accommodate the needs of customers

Internal Fleet Management

• Partner with Alternative Delivery Team, Technology, and Home Office Logistics team to align performance and future needs.
• Communicate KPIs to ensure service alignment & visibility to stores
• Coordinates with Background Screening and ensures all Home Delivery drivers' USDOT qualification documents and USDOT requirements are current and in compliance with USDOT regulations.
• Monitor ELD for violations or safety concerns and provide feedback to Home Delivery drivers.
• Work with CarMax telematics solution to measure fleet performance

Qualifications And Requirements

• Requires ability to travel 50% or as required.
• Speak, listen, and write effectively in dealings with customers and associates across departments.
• Strong communication skills required (both oral and written) to act as principle point of contact for the department.
• Two + years managing a fleet, required
• Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.
• Flexible work hours with shifts that will include nights, weekends, holidays.
• Multi-task in a high energy, fast-paced work environment
• Strong ability to evaluate and negotiate all related department decisions while establishing lane rates, delivery time frames, and acceptable timelines for dispatching.
• Identify business opportunities and suggest improvements
• Make independent judgments regarding critical business decisions
• Wears CarMax clothing (acquired through company) at all times working in the store.
• Requires non-manual work that may require walking or standing for extended periods of time.
• Internal Candidates: Completion of MDP Required
• Bachelors degree preferred
• Must be comfortable working in a combination of both office and outdoor environment, including working at times in noisy and/or inclement weather conditions

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.