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Logistics Coordinator - Claims And Insurance
Company | Intelliswift Software, Inc. |
Address | , Santa Ana |
Employment type | |
Salary | $28 - $30 an hour |
Expires | 2023-09-09 |
Posted at | 9 months ago |
Pay rate range: $28/hr. to $30/hr. on w2.
Top 3 Skill Sets: Excel, SAP, Powerpoint
Under the guidance of a manager, this position is responsible for a transactional part of the claims logistics cycle for all Client products; including Inbound and Outbound Shipping & Delivery (OS&D) investigation, credit issue to customer, filing claims, and claims recovery from 3PL/carriers.
The position ensures claims process is smoothly run through the channel by collecting and reviewing delivery and documentation items, investigating OS&D cases with logistics colleagues and processing claims via phone and personal contact with logistics colleagues, business partners, internal partners, and customers.
Specific responsibilities include:
- Preparing daily and weekly reports for management
- Investigate, review and validate discrepancy cases to process credit to customer
- Ensure claim cases are settled and closed in timely in accord to 3PL contract
- Resolve claims and verify disputes/denials, if any, by communicating with 3PL/carrier
- All other duties as assigned and adhoc reports
- Monitor performance of 3PL assisting in claim creation and recovery
- Communicate with credit and collection team to ensure all deductions are disputed or credited correctly
- Prepare and submit claimable cases to CLIENT insurance and follow thru the settlement; communicate with insurance for cargo claims
Skills and Qualifications:
- Bachelor's Degree in Logistics, Supply Chain, Business, Finance or similar
- Proven success in a highly dynamic, deadline-driven environment
- Should have advanced MS Excel and MS PowerPoint knowledge and skills
- 2-3 years of work experience in a business or logistics environment.
- Works on problems of limited and routine scope where limited analysis of data requires identification of predetermined solutions.
- Ability to manage and work effectively within cross-functional groups
- Preferable: General knowledge of logistics and/or supply chain.
- The ability to read, prepare, interpret, and understand product shipment information in English from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents.
- The ability to work either independently or in a team environment to achieve personal and team project goals, including the completion of assignments within and exceeding established time frames.
- Strong communication, both written (PPT presentations) and oral skills.
- Experience / Knowledge in SAP
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