Leasing Consultant - Lovenlund Apartments I & Ii

Job Summary:

Under the direct supervision of the Community Manager and/or Assistant Manager, Leasing Consultant will assist in the development and implementation of advertising and special promotions. The Leasing Consultant is responsible for establishing and maintaining a relationship with prospective and current residents. The Leasing Consultant will assist with marketing and is responsible for leasing the property.

Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Essential Job Duties and Responsibilities:

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

• Determine the needs of prospective residents
• Sends Thank You cards after to guests
• Lease renewal process
• Move-in and move-out process
• Answer the telephone and greet prospective residents and residents in a pleasant and positive manner. Respond to incoming calls from the corporate office or those related to the operation of the property
• Contact all guests by phone and/or email within 24 hours or less of their initial visit
• Collect late rents and other monies due to the property
• Prepare lease packages
• Prepare market surveys and traffic reports
• Utilize maintenance software program to enter in and track service requests
• May be asked to perform housekeeping duties as needed
• Assist in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
• Create positive, welcoming, supportive environment for resident, visitors and community associates
• Assist with development and implementation of resident services programming

Knowledge, Skills and Abilities (KSAs):

• Display professionalism in both work ethic and appearance
• Excellent customer service skills
• Work flexible schedule, including evenings and weekends
• Travel for the purpose of conducting property business. Must have a government issued state ID, or valid drivers license if required by Management based on location/property or business needs
• Demonstrate strong written and oral communication skills
• Assist in the absence of the Community Manager or Assistant Community Manager in handling of emergencies, log resident service requests, inspection of vacant apartments, etc.
• Clearly communicate verbally, in writing and read in English

Education and Experience:

• Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
• Proficiency in One Site preferred
• Minimum of one year property management experience preferred
• High School Diploma or Equivalent

Physical Demands:

• Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day to day operations of the property.
• Must be able to access all areas of the property's grounds and structures, including multilevel structures, with or without the aid of an elevator
• Open the model apartment for tours and complete daily inspections of the tour route and model for appropriate curb appeal
• Work with a computer for a minimum of 7 hours daily either standing or sitting
• Provide a welcoming office environment for potential residents