Leasing Associate - Rocky Point

Tampa, FL:

POSITION OVERVIEW

The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations of multi-family residential apartments. As the front line of the community office, Leasing Associates will provide customer service to current residents, potential residents, business partners and neighborhood partners.

LOCATION

Tampa, FL

POSITION AUTHORITY

The Leasing Associate does not have direct authority over any team member.

ESSENTIAL FUNCTIONS

• Prepare lease and assist resident with lease execution. Orient new residents to community.
• Assist prospect in completing application and secure deposit.
• Inspect models and available market ready, communicate related service needs to Property Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits.
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc.
• Receive all telephone calls and in-person visits.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
• Maintain current resident files.
• Complete appropriate application processing paperwork and input all prospect, applicant, and resident information into leasing software system accurately and on a timely basis.
• Conduct market surveys and shop competitive communities.
• Maintain open communication with all community team members.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Maintain follow up communication via email and telephone.
• Consistently implement policies of the community.
• Monitor advertising effectiveness and update all online marketing outlets. Gather information about market competition in the area and file.
• Update leasing software, process applications for approvals, and submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
• Assist in monitoring renewals and lease expiration dates.
• Distribute and follow-up on renewal notices.
• Greet prospects and qualify by covering all criteria. Record all prospect visits and initial.
• Patiently and empathetically listen to resident requests, concerns and comments.
• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Represent the company in a professional manner at all the times. Exemplary customer service, attitude, and professionalism are paramount.
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.. Maintenance of signs for appearance and visibility is a daily activity.
• Ensure apartment is ready for resident to move-in.

Desired Skills

• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
• Ensures that unsafe conditions are corrected in a timely manner.
• Comply with expectations as demonstrated in the Employee Handbook.
• Participate in training in order to comply with new or existing laws.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Operate Microsoft Office including Word, Excel and Outlook, community software.
• Demonstrate strong oral and written communication skills.
• Learn and ensure compliance with all company, local, state and federal safety rules.
• Demonstrate an ability to support and contribute to community team.

Minimum Qualifications

• Valid Driver's License
• Must obtain The Fair Housing Certification within 30 days of hire or prior to interacting with prospective residents
• High School degree or equivalent
• Must be able to work a flexible schedule; including evenings and weekends
• 2+ years experience in customer service
• Successfully pass a drug screen

Preferred

• National Apartment Leasing Professional (NALP)