Leasing Associate - Glacier Run Apartments

Leasing Associate:Interacts directly with prospective and current residents to achieve rental and occupancy goals. Acts as the Company's representative by conveying the benefits of the community. Responsible for the leasing process from introduction to the actual occupancy of the resident and maintains communication throughout the tenancy of the resident.Why Work for TPS?

• Rental discount
• We encourage career growth
• Life Insurance
• 401(k) Retirement Plan with Company Match
• Health Insurance including Dental & Vision Insurance + FSA
• Inclusive culture
• Long-term Disability Insurance
• Support employee development and professional organizational memberships
• Paid Time Off and Holidays

Essential Job FunctionsProvides information about the apartments and the community to the prospective resident and schedules visits to the community. Responsible for leasing apartments at an acceptable determined percent of total prospects.

• Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Monitors all current and future vacancies in order to proactively react to future occupancy needs.
• Effectively explains all lease and community policies to new and current residents.
• Prepares monthly competitive market survey reports and analyzes the real estate market trends and conditions in the area. Shop comparisons on a regular basis.
• Accurately and efficiently prepares and assists with all leasing paperwork (i.e. applications; lease agreements and addenda; employment and credit checks; and leasing move-in packets). Maintains flyer information and updates as needed.
• Analyzes concerns associated with apartments that are slow to lease and offers recommendations to Business Manager. Sets up and maintains mini models.
• Effectively communicates changes in status of units leased to Maintenance Department and provides unit availability.
• Supports the overall marketing efforts and offers input and suggestions in regarding promotions, advertisements, etc.
• Maintains current resident files.
• Monitors the community advertisements and effectiveness of responses; maintains prospect pipeline and demographics. Checks advertisements for accuracy and makes corrections as needed, including Craigslist.
• Inspects all vacant apartments on a regular basis to ensure they are ready to show to prospective residents, and makes necessary scheduling for touch up cleans / maintenance issues.
• Assist with collection from current and former tenants.
• Greets visitors and determines if the community meets the clients’ qualifications.
• Completes follow-up thank you notes or email and call-backs with prospects after initial community visits.
• Collects security deposits, rent and all other funds associated with resident moves.
• Understands and complies with state and local (Seattle) landlord-tenant Fair Housing laws and standards. Completes all Yardi E-Learning classes.
• Conducts follow-up activity with all residents in order to establish positive resident relations.
• Completes service requests and communicates to Maintenance Department.

Additional Duties and Responsibilities:

• Transports residents or prospective residents via motorized vehicle throughout property grounds; may run errands as necessary.
• Assists the Business Manager in implementing resident retention and renewal programs.
• Accompanies vendors or contractors to resident apartments as needed.
• Becomes active in the local business community and develops a rapport with other residential community measures.
• Performs other duties as assigned.
• Attends and assists in the coordination and organization of resident relations and activities, such as newsletters, parties, etc.
• Attends and participates in training seminars as requested.

Education, Training and/or Experience:

• Computer literacy required. Proficiency in preparing Word documents and Excel spreadsheets in addition to property management software is preferable.
• A high school diploma or equivalent is required.
• Valid drivers' license, sound driving record and auto insurance required.

Preferred Qualifications

A minimum of two years sales experience, hospitality or property management background preferred.

• Yardi Voyager software experience is a highly desired.
• Yieldstar
• Knowledge of Fair Housing Laws

Knowledge, Skills, Abilities and Personal Characteristics:

• Ability to work independently and have use good judgment to know when to ask for help and/or guidance.
• Follows instructions, responds to management direction; Takes responsibility for own actions and in completion of tasks.
• Speaks clearly and persuasively in positive or negative situations; listens well and gets clarification when necessary.
• Changes approach or method to best fit the situation or circumstances; Able to deal with frequent change, delays or unexpected events.
• Ability to read, write and speak English fluently.
• Ability to engage in a variety of tasks simultaneously and to consistently meet deadlines.
• Ability to interact professionally with employees, tenants, owners, customers, and vendors.
• Is a team player; volunteers readily; seeks increased responsibilities; asks for assistance and offers help when needed or able.

Physical Demands

• Nature of work requires an ability to effectively communicate and exchange information, collect, compile and prepare work documents operating standard business office equipment. The job may require occasional site inspection visits which could include climbing stairs and walking on uneven terrain. Ability to lift 20 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Leasing, property management