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Lease Application Coordinator Jobs
Company | Progress Residential® |
Address | Tempe, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Real Estate |
Expires | 2023-07-10 |
Posted at | 11 months ago |
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
- Maintains confidentiality and adheres to regulations such as the Fair Housing Act
- Has a strong understanding of Progress Residential lease application, leasing processes, and lease agreement and can accurately provide answers and explanations to applicants/new residents in a user-friendly manner
- Route calls, emails, and tickets to appropriate back-office individuals and groups as needed
- Represents the company to prospective applicants, real estate agents and brokers in a courteous and professional manner - always putting customer service first
- Responsible for all communication with the applicant throughout the lifecycle of the application process (approval, lease signing, move-in scheduling) and may include email and inbound/outbound phone calls.
- Answer inbound phone inquiries from customers providing quality and accurate responses managing and resolving customer complaints
- Interacts productively in person and through technology with co-workers, team members, management, and other company personnel on a daily basis to accomplish duties and responsibilities
- Committed to providing outstanding customer service
- Flexible work schedule required including evenings and weekends depending on business needs
- Bi-lingual a plus.
- Fosters teamwork and mutual respect throughout the company
- Possesses strong organizational skills and is detail oriented
- High School graduate
- Demonstrates proficiency in Yardi
- 2 or more years of experience in leasing apartments/single family home or applicable customer service experience
- Previous Salesforce experience is a plus
- Computer literacy, ability to comfortably navigate new technology and competency in MS Office
- Ability to thrive in a dynamic, fast-changing, growth environment
- Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.
- We offer competitive compensation, including a performance-based bonus.
- In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
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