Lead Instructional Designer - Hybrid

SUMMARY OF DUTIES:

Members of Amtrak's Business Improvement & Analytics (BIA) team are leaders in formulating and executing business strategies, continuous improvement, and driving employee preparedness, performance, and success. BIA drives value creation by shaping product & portfolio strategies to fuel competitiveness & growth, developing real-world training to prepare employees with the critical knowledge and skills to support these initiatives, and ensuring excellence and policy compliance in the execution of those strategies.

The Lead Instructional Designer is responsible for creating content and learning experiences for diverse audiences using all available delivery methods. They will partner with stakeholders and collaborate with subject matter experts (SMEs) to conduct needs analyses, gather and validate learning requirements; identify gaps and root causes; recommend training and non-training solutions; develop training plans, programs, and/or individual courses that are linked to business needs and requirements and improve performance; assess learning outcomes, expectations, and performance gaps and determine appropriate modifications to improve results.

This role works under moderate to light supervision and is expected to take a lead role in assignments and deliverables.

ESSENTIAL FUNCTIONS:

• Maintain and update learning materials as needed
• Evaluate training effectiveness and measure performance improvement using meaningful metrics and address user feedback to revise content as needed
• Create both instructor-led classroom content and and self-paced web-based content, as well as asynchronous training manuals, quick reference guides, and microlearning modules using various multimedia options
• Lead engagement with third-party training vendors in the design, development, and delivery of training content
• Work independently while understanding the necessity for communicating and coordinating efforts with other team members, stakeholders, managers, SMEs, and other internal customer groups
• Create course work with practice exercises, activities, gamification to enhance the learning experience and knowledge checks, assessments, and other elements designed to evaluate and drive learning retention
• Use content authoring and other multimedia tools to create learning content for print, electronic distribution, or LMS publishing
• Design content using a variety of training methodologies and modalities including instructor-led, virtual instructor-led, group lecture/discussions, role play, simulations, activities, gamification, scenario-based exercises, self-study, mentoring, on-the-job training, computer-based training, lunch and learns, etc.
• Identify potential third-party vendor solutions to augment learning content
• Consult with stakeholders and team members as needed, on content, graphics, visuals, illustrations and other elements to ensure the quality, consistency and effectiveness of training
• Work with SMEs and internal business partners to gather relevant information and source materials to develop interactive deliverables that effectively convey key information and achieve learning objectives
• Manage multiple learning projects with competing and shifting priorities, through the entire lifecycle, using business objectives to guide decision making
• Use ADDIE, SAM or other instructional design methodology to plan, design, and develop learning content that meets instructional goals, engages employees, produces meaningful outcomes, maximizes learner retention, and incorporates different learning modalities
• As needed, develop facilitator guides, and provide train-the-trainer instruction to designated SMEs and mentors
• Evaluate training needs, gathering relevant information to identify performance goals, define learning objectives and recommend appropriate training strategies.
• Collaborate with SMEs to QA final deliverables for accuracy and update instructional content as needed to ensure accuracy and alignment with current business policies, processes, procedures, and system constraints

MINIMUM QUALIFICATIONS:

• Introductory experience in use of learning development software as Articulate Storyline, Adobe Creative Suite.
• Excellent verbal and written communication skills with demonstrated ability to communicate with all levels of management and staff
• Experience using Learning Management Systems (LMS) such as Success Factors or similar to upload and manage learning content and use reporting tools
• 6+ years of experience applying adult learning theories and techniques, preferably in a corporate environment
• Proficient in Microsoft Word, PowerPoint, Excel, and Teams
• Strong analytical skills, with a track record of developing actionable recommendations
• Bachelor’s Degree in Instructional Design, Instructional Technology, Education, Training and Development or a related field or equivalent; 10+ years of experience without advanced degree
• Strong time management and organizational skills
• Creative problem-solving skills and the ability to recommend and develop innovative learning solutions
• 6+ years of experience developing eLearning or digital media and course content, including creating storyboards, scripts, and using eLearning or multimedia development software.
• 6+ years of experience in needs analysis, course and content design and development for blended learning programs, including for in-person, classroom delivery, synchronous and asynchronous instructor-led, and computer-based training, training guides, presentations, etc.
• Strong interpersonal and relationship management skills with the ability to develop and maintain excellent interpersonal relationships with leadership, employees and vendors

PREFERRED QUALIFICATIONS:

• Exceptional presentation and facilitation skills
• Understanding of how the disciplines of instructional design and change management intersect and interact
• Advanced use of Articulate, Storyline, Adobe Creative Suite, Camtasia, Snagit, Visme, and Microsoft Office products
• Experience in Procurement, Supply Chain, Transporation, or Federal/qusai-government industry desirable
• Data analysis experience to assess learner progress and performance improvement
• Experience with audio and video creation, editing, and game-based learning a plus
• Bachelor’s Degree in Instructional Design, Instructional Technology, Education, Training and Development or a related field or equivalent and 8+ years of experience