Law Enforcement Dispatcher Jobs

Job Summary:

Operates technical equipment, answers 911 calls, and coordinates police response in a 24-hour communication center to ensure safety and security on all institutional properties. Assists in maintaining and updating departmental records; and serves as the primary point of contact for citizens experiencing a wide range of issues from non-emergency to emergencies and assists them to the needed resources or information both inside and outside the institution.
UW-Madison Police Department employees will support the Department's vision and mission by operating in a fair, unbiased manner which respects the rights, safety and dignity of all individuals. As a Department employee, your everyday actions will be guided by the Department's values of Honor, Integrity, Guardianship, Health, Empathy and Respect (Reaching HIGHER) and be grounded in the highest ethical and professional standards. UW-Madison Police Department employees are expected to take an active role in creating and maintaining a positive, welcoming and inclusive work environment. Employees will assist or participate on an as-needed basis with the Department's recruiting, hiring and diversity efforts and the onboarding of new employees in the work unit. Department employees are expected to work in partnership with the campus and area communities to provide leadership in solving community problems, preventing crime and providing a safe environment to fulfill the mission of the University.

Responsibilities:

• 50% Operates police radios, phone consoles, and various equipment and technologies to receive and processes requests and information from institutional affiliates, law enforcement, and other public safety agencies
• 5% Documents incidents accurately and adheres to all applicable policies, rules, and regulations
• 10% Communicates effectively and provides accurate and detailed instructions to all types of audiences in high stress emergency situations
• 15% Schedules logistics and secures resources for response to emergency incidents for the institution
• 10% Troubleshoots, triages, and escalates issues according to established policies and procedures
• 10% Required to work special events and assignments as identified by the Division.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
H.S. Diploma

Qualifications:

No communication dispatch experience is required, but previous experience or equivalent is helpful. All other employment experience will be considered.
Applicants should have or the ability to learn effective communication skills, multi-tasking proficiencies, and ability to make quick decisions in a fast-paced environment.
An extensive background investigation with be conducted on all finalist(s). This background may include a drug screen, reference checks, home visit, criminal history review, medical physical and psychological examination prior to beginning employment.

Work Schedule:

This position is considered an essential position for the University Campus. Schedules rotate based on a pre-determined first shift, second shift, or third shift schedule and includes working holidays and weekends. Work beyond or outside hours scheduled may be required during emergencies, special events or as assigned.

Work Type:

Full Time: 100%
It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $25.50 HOURLY
Depending on Qualifications
The University of Wisconsin-Madison Police Department (UWPD) is committed to attracting, retaining, and rewarding a highly qualified and diverse workforce by supporting competitive and equitable compensation practices through a job framework, salary structure and clear and flexible salary administrative guidelines.
Previous dispatch or similar experience may be considered for pay above the starting pay posted.
Starting Pay - $25.50
Year 1 - $26.50
Year 2 - $27.50
Year 3 - $28.50
Year 4 - $29.50
UWPD is committed to retaining top performing employees through performance bonus and wage base adjustment plans. Career advancement opportunities are available.

Additional Information:

How to Apply:

Contact:

Amanda Buckley
[email protected]
608-262-4889
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Police Dispatcher I(CP037)

Department(s):

A77-UNIV POLICE DEPARTMENT/POLICE COMMUNICATIONS DISPATCH

Employment Class:

University Staff-Ongoing

Job Number:

277761-CP

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.