Large Market Account Associate, Surest - Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)
The Large Market Account Associate is a key contributor within the Customer Development function and manages Customer relationships with the large and jumbo channels to satisfy, retain, and grow Surest (formerly Bind)'s customers. The Large Market Account Associate will be the ongoing day-to-day point of contact for assigned Customers working in partnership with the lead Account Partner. This role is part of a dedicated Customer Development team responsible for building outstanding Customer relationships with Surest (formerly Bind).
This Is An Opportunity To

• Partner with incredibly talented colleagues
• To have a voice into the continuous evolution of the Surest (Formerly Bind) product
• Join a culture that is energetic, collaborative, and mission driven
• Have a voice into the evolution of the company

The position will require 20% travel on average to visit customers, attend critical industry meetings, and participate in key Large Market field events.
You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities

• Participate in open enrollment/member recruitment activities as requested
• During the Implementation Process, work closely with Plan Sponsor to establish a strong working relationship and understanding of customer needs, structure, and path to success
• Understand customers' business challenges, health and wellness strategy, industry trends and partner with lead Account Partner on how Surest (Formerly Bind) can help them achieve their objective
• Serves as the day to day contact, responds to questions and concerns to ensure customer success and proper account management, such as plan and performance reviews, tailored marketing, and communications, and ensuring the resolution of escalated or sensitive cases
• Develops, provides input, and monitors account projects and plans tracking key account plan milestones to ensure growth and risk mitigation objectives are on track
• Monitor the service model performance and details, identifying and resolving issues and prioritizing and delivering on improvements
• Participate in user acceptance testing to validate solutions meet requirements
• Support day-to-day needs of complex Plan Sponsor engagements, including supporting overall service delivery, strategy, financial evaluations, plan design, communications, and renewal

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications

• Solid account management experience specifically working with large employer HR function
• Solid skills in Microsoft Office (PowerPoint, Excel are ideal)
• Life, Health and Accident license; can be obtained upon hire
• 4-year college degree or equivalent experience
• Health Insurance/Heath Care industry experience

Preferred Qualifications

• Excellent communication skills, both verbal and written
• Demonstrated results orientation and ability to execute on goals
• Self-starter who operates with minimal direction
• Demonstrated ability to build relationships with large, and/or national employers
• Ability to work in fast paced, dynamic organization
• Ability to organize and schedule people and tasks to develop realistic action plans
• Working in an ambiguous, fast-paced environment
• Ability to set realistic goals, manage expectations and prioritize needs of competing interests (Customer, operations, information systems, internal and external partners, sales)
• Ability to manage high volume of details with precision and excellence in short and inflexible timeframes
• Startup experience
• Agile, ready to change direction on the fly
• Solid consulting, relationship management, and communication skills

What We’re Offering

• Competitive pay, generous PTO, and the opportunity to be a part of a new health insurance plan powered by the consumer, you!
• Opportunity to work with people who are motivated to go to work every day and make a difference
• Empowerment to shape new solutions disrupting healthcare while providing benefits and choice to its members
• Chance to join a new tech start-up aiming to fix the healthcare industry

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)
California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.