Large Loss Property Desk Adjuster (Remote)

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities that will put customers at the center of what we do best – protecting and restoring their dreams when they need us most.
We're leveraging our expertise, technology and new ways of working to actively reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and consistently tackle challenges big and small. Together, we disrupt what's expected of insurance.
Job Family Summary
Investigates and maintains property claims in the field of a high value. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. This is a field position.
Job Summary
The Claim Complex Property Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An experienced adjuster who has achieved mastery in and performs all areas of claim adjustment activities with the highest degree of competency and independence. Processes highly complex claims of significant monetary exposure. Will specialize in property claims.

Compensation Minimum:$73,300/year

Compensation Maximum:$117,300/year

Compensation may vary based on the job level and your geographic work location.

Job Level Summary

• Works independently in on the most complex situations.
• Leads others to solve complex problems.
• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• May lead functional teams or projects.

Primary Accountabilities

• Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Serves as a mentor and subject matter expert for less experienced adjusters.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses. Interprets claim history coverages.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Handles both 1st party and 3rd party claims under multiple policies types and numerous endorsements.
• Makes independent decisions but recognizes when assistance is needed.
• Investigates origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. Checks for prior claims and recognizes environmental exposures.
• Participates in High Damage Reviews (HDR) to address coverage issues and exposure. Handles claims on a good faith basis.

Specialized Knowledge & Skills Requirements

• Successfully applied knowledge of each phase of the claim handling process.
• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated ability to efficiently and effectively handle complex claims.
• Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories.
• Extensive knowledge of policies and endorsements coverages.

Travel Requirements

• Must be willing to travel for Catastrophe duty if necessary.
• This position requires travel up to 10% of the time.

Education & Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.

Work Hours:

This is a full-time position. Work hours must include core working hours of 9 am -2 pm PST.

Location:

• Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
• Preferred locations for this role include: Madison, WI; Chicago, IL; Boston, MA Minneapolis, MN; Denver, CO; Phoenix, AZ; Nashville, TN; Atlanta, GA; Seattle, WA; Las Vegas, NV; St. Joseph, MO; Kansas City, MO; St. Louis, MO; Green Bay, WI; Milwaukee, WI; Akron, OH; Keene, NH; Jacksonville, FL
• This position is fully remote/work from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events. Limited travel (approximately 4 times a year) may be required.

Additional Qualifications:

• 5 or more years experience handling field property claims required.
• Xactimate experience required.
• Prefers someone who has handled claims over $100,000.
• Claims Center/Guidewire experience preferred.

Other:

• The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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