Inside Commercial Property Claims Specialist

Demonstrates our claim value proposition by helping commercial customers recover following a property loss of varied complexity and severity. Effectively investigates and resolves Commercial Property claims for our valued customers. Delivers an exceptional customer and agent/broker experience while adhering to established claim handling best practices. Assesses / estimates commercial property damage virtually (utilizing technology), investigates the cause of the loss, reviews policy information and contracts and formulates / communicates coverage decisions. Handles commercial property claims of varied complexity including weather and non-weather perils, Inland Marine, Equipment Breakdown and Quota Share losses.

• Create initial damage estimates using Xactimate and photographic and/or video images (provided by our clients and/or vendors) of the property damage including building and business personal property.
• Manage vendor relationships effectively with sound communication, coordination, and expectation-setting.
• May provide guidance and assistance to other claims staff and functional areas, and keeps current on state/territory regulations and issues as well as industry activity and trends.
• Identifies files that have fraud and subrogation/salvage recovery potential and coordinates with Recovery Services and SIU.
• Partners with attorneys, account representatives, agents, underwriters, and insureds to develop a focused strategy for timely and cost effective resolution of more complex claims, including identifying recovery potential for third party clams and coordinating with subrogation/salvage unit.
• Deliver an exceptional commercial customer and agent/broker experience through empathetic, professional and efficient claim service.
• May be assigned to physically inspect select property losses within local territory on as needed basis.
• Evaluates building, business personal property and business interruption losses and interprets and communicates coverage decisions covering full range of complexity for Commercial Property claims.
• Effectively management commercial property claims of varied complexity including weather and non-weather perils, Inland Marine, Equipment Breakdown and Quota Share losses.
• Demonstrate strong negotiation skills in the assessment / resolution of commercial property damages.
• Manages claim activities efficiently including the establishment of reserves and issuance of payment on covered losses (within the scope of authority).
• Triage commercial property damages to determine the optimal inspection and estimating source.
• Coordinates and performs investigations and evaluates claims through contact with customers, business partners, vendors, witnesses and experts. Seeks early resolution opportunities.
• Responsible for input and recording of data that accurately reflects claim circumstances and other information important to our business outcomes.
• May need to complete limited on-site claim inspections if supported by business conditions.

• Ability to adapt to change and value diverse opinions and ideas.
• Ability to handle claims with a proactive long-term view of business goals and objectives.
• Ability to work independently managing time and resources to accomplish multiple tasks and meet deadlines.
• Solid knowledge of claims and insurance industry theory and practices.
• Ability to exercise independent judgment and make critical business decisions effectively assessing the merits of claims as well as evaluating claims based on a cost benefit analysis
• Demonstrated technical expertise and product specific knowledge.
• Strong interpersonal communication and negotiation skills. Ability to effectively interact with all levels of CNA's internal and external business partners and customers.
• This position requires the ability to support Catastrophe (CAT) duty. This includes extended hours and days of operation. As a result, would be eligible for CAT compensation.
• Strong analytical and problem solving skills enabling viable alternative solutions.
• Must be able to obtain and maintain proper licensing as required.
• Solid knowledge of Microsoft Office Suite as well as other business-related software.

• Bachelor's degree or equivalent experience. Professional designations preferred.
• Typically a minimum three to five years claims experience.