Jr. Instructional Support Specialist

Our Client, a Prestigious University, is seeking a Jr. Instructional Support Specialist in their New York, NY location.

Responsibilities:

• Collaborate with curriculum and instruction team to arrange for class reserves packets (course reserves, library reserves)
• Work with Academic Director/Director of Administration to organize speakers/faculty for events
• Order food for academic events; work with Academic Director’s or event stakeholder to provide on-site support for Academic events
• Purchase materials/licenses for Academic Directors/Faculty; provide administrative support to course-related activities that require special tech or space needs, execute term-based modification of course information and content
• Address faculty and student requests that are received through Zendesk, interface across departments and schools for requests offered in the Instructional Support portfolio
• Provide logistical support for exams, print and deliver exam papers to exam locations
• Execute Zendesk ticket solutions
• Perform other duties and special projects as assigned or requested
• Reserve space, coordinate tech set up and any materials for a variety of events including (employer information sessions)
• Provide admin support for scheduling Academic events, (weekly, monthly etc.) speaker series, and student workshops
• Arranges classroom space for courses and re-scheduling with professors, as well as notifying students, when needed
• Handle ad hoc logistical requests; provide instructional support for block week classes, MS defenses, capstones, weekend course work, lectures, academically focused receptions, and residencies.

Requirements:

• Experience working with faculty and staff in higher education
• Demonstrated ability to work collaboratively as part of a team
• Ability to read, comprehend, analyze and interpret concepts, documents, and data
• Excellent interpersonal, oral and written communication skills required
• Knowledge of Zendesk or other CRM tools
• Knowledge of Microsoft Office and Google Suite
• Knowledge of hybrid, online learning modalities
• Demonstrated ability to provide excellent service to all stakeholders
• Experience with database management, helpdesk and/or project management software
• Proficiency in Microsoft Office
• Experience with room scheduling software, student information systems, and learning management systems
• Some evening and weekend work required