It Technician Jobs

Overview

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

• A unique, inclusive and supportive company culture.
• Holiday, personal and vacation days.
• Fair and competitive compensation.
• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
• Career development and mentoring and opportunities to grow.

Summary/Objective

The PC Technician assists our customers with endpoint technology equipment including PCs, printers, monitors, scanners, phones, peripherals and other related equipment. The PC Technician will maintain all required documentation. This position requires excellent customer service skills as it will involve a high level of direct customer interaction via the IT Helpdesk. Our goal is to provide a positive experience for our customers.

Essential Functions

• Knowledge of Microsoft System Center Configuration Manager
• Perform technical support for personal computer hardware/software
• Maintain Inventory of all equipment, software and software licenses used corporate wide
• Citrix Profiles
• Provide support for break/fix issues
• Login Scripts
• DHCP
• Windows Profiles
• Group Policies
• Create/modify/delete approved security changes per service level objectives
• Setup and maintain all corporate workstations and limited network related equipment
• Contributes to and maintains standard procedures
• 24x7 on call support based on team member rotation
• Practice knowledge of Active Directory functions such as:
• Provide technical support via IT Helpdesk for PC users corporate wide
• DNS
• Monitor the corporate Help Desk
• Performs other duties as assigned
• Perform problem diagnostics, resolution, and follow-up
• User Administration

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Results Action Oriented
• Decision Quality
• Customer Focus
• Time Management/Organizational Ability
• Displaying Technical Expertise

Supervisory Responsibility

This position has no supervisory responsibility upon hiring.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The Team Member may have to lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Primarily working indoors, office environment.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.
• May sit for several hours at a time.

Position Type/Expected Hours of Work

This is a full-time position, and the expected work hours are decided by the hiring manager.

Travel

Travel up to 10% of the time.

Required Education And Experience

• Work Experience: 2 years LAN experience in a Microsoft environment
• Physical, Mental and Visual Skills: Ability to sit/stand for long periods daily, answering phone calls and looking at computer monitors for extended time lengths
• Organization Skills: Maintain clean and organized work space
• Physical Environment: Normal office work setting for a manufacturing company
• Computer Skills: Advanced troubleshooting skill in current Microsoft operating systems
• Travel: Ability to travel to Curt’s locations include Mexico and Canada
• Education: Associate Degree in a technical/related field, or equivalent combination of education and experience
• Cross-functional skills: Ability to work and handle multiple job assignments
• Communication Skills: Ability to communicate with end users and peers

Preferred Education and Experience:

• Computer Skills: Certification in current Microsoft operating system technology; iSeries basic knowledge
• Technical Skills: Power Shell knowledge

Work Authorization/Security Clearance

Must be able to pass E-Verify.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Group : AAP/EEO Statement

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.