It Technician Jobs

Description

The IT Technician provides end-user (helpdesk) support and troubleshooting for all organizational personnel. This person is responsible for the day-to-day maintenance of the local area network hardware, as well as OS, Software, email and firewall administration. They will also play a role in coordinating field installations and upgrade initiatives. This would include assisting the IT staff in facilitating field activities such as upgrading systems with the latest versions of software, the rollout of new hardware and field training.

Requirements

• Any combination of education, training and experience which demonstrates the ability to perform the duties and responsibilities as described.
• Troubleshooting skills and the ability to diagnose issue and repair (Helpdesk)
• A+ certification
• Ability to work with others
• A typical qualifying background would include progressively responsible computer operations; experience in operating both large and small scale computer systems; experience using a variety of operating systems, software, hardware and networks.

Knowledge, Skills, And Abilities Required

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Administrative understanding of the following is required: networking and telecommunications (data), routers, switches, understanding of TCP/IP WANs and LAN, Office 365, Windows operating systems, Microsoft Office, Internet connectivity, HTTP, FTP, firewalls, Active Directory, VPNs and Virtual Environments.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from managers and employees.
• Strong interpersonal communication and relational skills, good organizational skills; sound judgment; initiative; flexibility; detail-oriented.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Duties And Responsibilities

• Documents all network hardware and maintain inventory database.
• Provides information to staff and users, and prepares and maintains documentation for processes, policies and procedures related to computer systems and operations.
• Communicates with vendors to resolve issues.
• Monitors systems for abnormal job terminations and operating problems.
• Communicates technical concepts in non-technical terms.
• Prepares reports on equipment problems.
• Provides training and technical advice.
• Installs and supports software/hardware applications and peripheral equipment.
• Other duties as assigned.
• Installs cabling infrastructure.
• Researches user inquiries and new technology.
• Serves as department information resource to assist staff and users with computer network, software/hardware and related problems.
• Updates software for users as released by vendor.
• Installs and maintains local and remote peripheral computer equipment.
• Monitors reports for security violations.
• Maintains confidentiality of information and data related to patients and staff.
• Performs routine and preventive maintenance on computer equipment and peripherals.
• Troubleshoots and resolves computer operating, software/hardware problems and provides technical support as requested.
• Performs and maintains system, security, and application backups.