It Tech - I

The IT Service Tech I role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

• Promote positive end user relations, high employee morale, and performs tasks or other duties at the direction of department Management as assigned.
• Stay abreast of the state of the art in computer technology and systems.
• Responsible for level 1 help desk support at Hard Rock Bristol.
• Interface with company team members regarding computer program requests or problems.
• Assist the Director of IT with identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, systems development, and programming projects, and ensure their efficient, cost-effective, and timely completion.
• Ensure the computer/equipment areas are maintained in a clean and orderly fashion.
• All other duties as assigned.
• Available to work in a 24 hour, 7 day a week environment.
• This may include, but not be limited to, systems such as Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware, personal computers, and printers, which play a key role in the operating environment of the casino.

Minimum of five years’ work experience in a technical analytical position, responsible for managing server environments. Project Management skills a definite asset.

KNOWLEDGE OF

• Working technical knowledge of current network protocols, operating systems, and standards.
• Minimum of one (1) year of Information Systems experience or college level course work.
• A+ Certification highly desirable.
• Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access; Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills.

ABILITY TO

• Ability to effectively prioritize tasks in a high-pressure environment.
• Strong understanding of the organization’s goals and objectives.
• Experience working in a team-oriented, collaborative environment.
• Highly self-motivated and directed, with keen attention to detail.
• Strong customer service orientation.
• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Proven analytical and problem-solving abilities.
• Ability to present ideas in business-friendly and user-friendly language.
• Establish and maintain effective working relationships with those contacted during work.

DISCLAIMER

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).