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It Support Technician Jobs

Company

Quanta Dialysis Technologies
Address Beverly, MA, United States
Employment type FULL_TIME
Salary
Category Medical Equipment Manufacturing
Expires 2023-08-19
Posted at 9 months ago
Job Description

IT Support Technician

Beverly

Onsite

As IT Support Technician you'll provide day-to-day support for our US employees using Office 365 and Active Directory.

The IT Support Technician supports all users and locations where ICT and Audio-Visual equipment are used and provide troubleshooting and rectification of identified problems where possible so to ensure a highly available IT environment.

You'll be responsible for application requests, equipment distribution, the onboarding and offboarding of staff, new and existing asset registration, modification, and decommissioning. Proactive system maintenance will be an important part of the position and will involve upholding IT standards and process and contributing to process improvements.

The ideal candidate is customer service oriented, attentive to detail, self-motivated and works well in teams. Flexibility in approach to finding solutions, the ability to understand and act on the customer needs and priorities, and learn new technologies quickly are some of the qualities a successful candidate will have. You will also need to be willing to respond to off-hours outages and take part in subsequent service restoration efforts.


Requirements

Essential

  • 2+ years of experience in Enterprise Windows operating environments, including Windows 10, Office 365, Azure Active Directory, Exchange 365, SharePoint/Teams/OneDrive management.
  • TCP/IP and Microsoft Networking concepts
  • Strong customer service soft skills
  • Experience with call management or ticketing system
  • Professional experience supporting end users with IT service.

Skilled with Remote Support and ITSM Tools

Desirable

ITIL Foundations Certificate

  • Experience in image creation and Deployment of Windows Operating System, Apple Business Manager and mobile deployments.
  • The use and support of Intune, Mimecast, Autopilot, and Web Filtering
  • Relevant Professional Qualifications such as MCTS or ACSP (Apple)

Experience of working in a medical manufacturing environment

Benefits

In return we offer:

  • Perkbox
  • Competitive base salaries dependant on experience
  • Flexible working conditions
  • Company bonus scheme

If you meet the criteria for IT Support Technician and would like to be part of our journey, apply with a CV now. Your next career move could be just around the corner!