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Company | New York City Department of Consumer and Worker Protection |
Address | Manhattan, NY, United States |
Employment type | INTERN |
Salary | |
Category | Government Administration |
Expires | 2023-09-25 |
Posted at | 8 months ago |
- Upgrading agency iPhones and performing software updates
- Enrolling mobile devices in MDM (iPhones, iPads, Laptops)
- Troubleshooting mobile devices
- Relinquishing mobile devices
- Providing support over the phone and in person.
- Troubleshooting technical issues.
- Identifying hardware and software solutions.
- Talking DCWP staff through a series of actions to resolve a problem.
- Following up with DCWP staff to ensure the problem is resolved.
- Maintaining a professional, friendly, demeanor.
- Listening to staff to understand and properly address the root of their problem.
- Explaining technical concepts to staff in easy to understand terms
- A technical, logical thought process.
- Needs little to no supervision while performing assigned tasks.
- Ability to work effectively with diverse populations.
- Solutions-oriented with strong interpersonal skills.
- Eagerness to learn new systems and material at fast pace.
- LOAN FORGIVENESS: The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with DCWP qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
- Appointments are subject to Office of Management and Budget (OMB) approval.
- The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
- Drug Screening: A drug screening may be required prior to being appointed.
- 55-a Candidates: NYC Department of Consumer and Worker Protection is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage 55-A candidates to apply to our positions in order to be given the opportunity.
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