Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
It Operations Manager Jobs
Recruited by Accretive Technology Group 8 months ago Address Seattle, WA, United States
Pos Coordinator Jobs
Recruited by Rosauers Supermarkets Inc 8 months ago Address Pullman, WA, United States
Quality Assurance Analyst - Pos Fuel Systems
Recruited by Costco Wholesale 1 year ago Address , Seattle, 98134, Wa $65,000 - $95,000 a year

It Operations Analyst Jobs

Company

DocuSign
Address , Seattle, 98104, Wa
Employment type
Salary $48.08 an hour
Expires 2023-10-06
Posted at 9 months ago
Job Description

Company Overview


DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.


What you'll do


The IT Operations Analyst will help transform and influence the team responsible for delivering world-class support and service to DocuSign employees. This role will strongly influence the evolution of workflows and processes into a fully automated self-service platform for common IT end user requests. The IT Operations Analyst will primarily interact with IT support staff, various infrastructure, security and operations teams to bring solutions into day-to-day service delivery of End User Services.

This position is an individual contributor role reporting to the Senior Manager of IT Operations.


Responsibility

  • Act as an escalation point within the team for complicated technical issues
  • Assist in developing user documentation and departmental policies and procedures that impact the use of systems and services
  • Assist in development, documentation, and implementation of standard operating procedures and customer service guidelines
  • Work with Global IT staff members to analyze and resolve problems associated with technical issues
  • Document clearly all actions performed to resolve the service request in the IT Service Management System
  • Perform systems analyst activities and make recommendations in areas that require a high level of technical competency
  • Participate actively as a Global IT member and participate on Global Projects when needed
  • Support local DocuSign offices via Help Desk ticketing system and understand when to escalate priority issues
  • Perform analysis, installation, maintenance and upgrade of Windows and Mac based OS and client side applications
  • Assume greater leadership role, utilizing broader knowledge and high level technical skills
  • Respond to incoming IT Service Requests via phone, email, self-service, or walk up requests
  • Provide operations support including account management, workflow, log analysis, troubleshooting and service optimization
  • Provide after hours on call support in addition to being on a rotation schedule with other staff members
  • Perform other related duties as assigned
  • Provide technical direction and supervision to junior staff members in the development and implementation of systems or in problem solving


Job Designation


In Office:

Employee works from the physical workspace 100% of the time.


Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.



What you bring


Basic

  • Experience automating tasks and workflows
  • 4+ years of experience leading teams
  • 5+ years of experience
  • Workspace management and support, ServiceNow or similar ticketing system, and AWS
  • Experience in project management, delivering complex IT projects on time and within budget
  • Experience conveying complex technical concepts to non-technical stakeholders
  • Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent work experience
  • Experience automating tasks and workflows
  • Experience with and technical knowledge of JAMF/Intune endpoint management software, PowerShell scripting (or any other language), Google


Preferred

  • Stakeholder management and business relationship skills, with the ability to influence and collaborate at all levels of the organization
  • Knowledge and experience in high scale, highly available (99.99+) systems
  • Strong team player but also able to work independently with minimal supervision
  • Familiarity with a complex enterprise application environment with integrations and customizations to support multiple business processes
  • Strong vendor management skills, with the ability to negotiate contracts and monitor performance
  • Proven track record of using automation tools and development expertise to create and deliver time and effort saving efficiencies in support of End User Services
  • Problem-solving and data-driven decision-making skills, with the ability to think strategically and implement innovative solutions
  • Communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment and effectively prioritize multiple tasks
  • Automation focused mindset
  • Proven track record of using automation tools and development expertise to create and deliver time and effort saving efficiencies in support of End User Services
  • ITIL or PMP certification
  • Automation-focused mindset


Wage Transparency


Based on applicable legislation, the below details pay ranges in the following locations:

Washington and New York (including NYC metro area): $34.28/hour - $48.08/hour base salary

This role is also eligible for bonus, equity and

benefits.



Life at DocuSign


Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.


Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at [email protected].

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at [email protected] for assistance.


Our global benefits

Paid time off

Take time to unwind with earned days off, plus paid company holidays based on your region.

Paid parental leave

Take up to six months off with your child after birth, adoption or foster care placement.

Full health benefits

Options for 100% employer-paid health plans from day one of employment.

Retirement plans

Select retirement and pension programs with potential for employer contributions.

Learning & development

Grow your career with coaching, online courses and education reimbursements.

Compassionate care leave

Paid time off following the loss of a loved one and other life-changing events.